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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE
OBJECTIVE
Skilled professional with training in workflow process improvement and healthcare software application experience. I am ready to facilitate and implementation new advantages in employee training, critical analysis and project management. To ensure that organizational goals are attained, implemented and monitored by software development processes. Improving team velocity by incorporating process improvement, training and product development.
CORE STRENGTHS
Medical Technology, Leadership, Auditing, System Testing, Conflict Resolution, System Conversations, Demonstrated excellent interpersonal verbal and writing skills, Build/Maintain Client Relationships, Healthcare System Application Training, HIPAA Compliance Education, Software Implementations, Analytical Application Support, Security Access Management, Go live support champion
CERTIFICATIONS
University of Illinois, Chicago, IL
Public Health Informatics Certificate
Microtrain, Lombard, IL
Certified Lean Six Sigma Green Belt
Certified ITIL v3 Foundation
Certified Agile Scrum Master
Business Analysis Fundamentals Training
TECHNICAL PROFICIENCIES
Software Application Support: Epic, Cerner, NextGen, Vision, Training and Curriculum development
Development: SnagIt, SharePoint Administator
Systems Development Life Cycle: Healthcare application systems
Training Audience: Physicians, Nurses, Residents, Medical Students, Support Staff
License: Illinois Life & Health Insurance
Reporting: Crystal Reports, Microsoft Word, Excel and Access
PROFESSIONAL EXPERIENCE
Abbott Laboratories - Remote
Product Support Specialist Sept 2015 July 2016
Responsible for documenting customer investigations for on-market Abbott products.
Assisted customers implement data management installations.
Guided customers in software application upgrades in data management systems and lab device.
Weekly audits of incident documentation and open tickets.
Troubleshoot, identify and analyze complaint issue of lab device.
Applied FDA regulated protocols by utilizing analytical techniques and statistical tools to facilitate troubleshooting.
Handled/Resolved incident and problem management of issues.
Level 1 support of incident reporting.
Guided customers with compliance testing according to CLIA, CAP, and Joint Commission regulations.
Resolved inquiries/complaints according to corporate policies in compliance with FDA regulations.
Ran reports for quality, regulatory, and compliance assurance.
Successfully completed various assigned projects.
Implementation Consultant Apr 2015- Sept 2015
Workflow process training to clinicians and lab personnel on a medical lab instrument.
Support Go-live support on new implementations.
ProviNet Solutions - Tinley Park, IL Aug 2013 Apr 2015
Implementation Support Specialist
Educated HIPAA compliance regulations to client.
Educated clients on workflow process in electronic medical records system on best practices.
Gathered requirements for clinical workflow from end users.
Run audit/security reports.
Application software testing.
Front-End and Backend support of the application.
Handled/Resolved incident and problem management of issues.
Completed Tier II service application support of service tickets.
Completed application enhancements.
Audit reporting for security level of user privileges.
Application support of existing software application
Trained clinical staff on medication e-prescribing process, HIPAA regulations, workflow process.
Reviewed regulatory and internal publications or requirements to ensure the compliance procedures are current.
Conducted Systems Development Life Cycle: Requirements Gathering, System Design, System Build, Testing, Training, and Deployment
Supported Go-live support implementations.
Built nursing and social services templates; build nursing order sets for grouping medication selection.
Configured and customized system to match the specifications of the client.
Security access for new users.
University of Illinois Medical Center - Chicago, IL Oct 2011- Aug 2013
Senior Training & Development Specialist
Created training curriculum, startup guides and work flow documentation.
Project lead trainer on CPOE (computerized physician order entry) implementation.
Project lead trainer on BCMA (bar code medication administration) implementation.
Worked on Steering Committee and Project Leadership Team to meet requirements for Meaningful Use in planning and directly support all IS project to develop initiative plans.
Classroom training all levels of clinical and end users (Physicians, nurses and support staff).
Ran audit trail for tracking and reporting user access and privileges.
Application support of new/existing software applications
Conducted testing in Cerner applications from test scripts for workflow accuracy.
Used a LMS (learning management system) to create online class registration, retrieving reports, auditing training performance.
Completed application access request from service request.
Conducted Systems Development Life Cycle: Requirements Gathering, Testing, Training, & Deployment
Gathered requirements for clinical workflow from end users.
Supported Go-live support implementations.
Process improvement using ITIL framework.
Midwest Orthopaedics at Rush - Westchester, IL Feb 2010 - July 2011
Clinical Application Specialist
Monitored the development and implementation of approved training programs for new and existing staff in NextGen
Ensured that the process is monitored and changes are made to meet patient, staff and physician needs in electronic medical systems.
Worked closely with clinicians and other department staff to ensure integration of technology into the patient care process.
Conducted the analysis, evaluation, development, implementation, and support of clinical systems.
Maintained records of training for compliance regulations.
Participated in detailed testing of software upgrades.
Monitored the activities of the EHR trainers and ensures that training programs are complete, accurate and appropriate for the needs of the learners.
Loyola University Medical Center - Maywood, IL Feb 1998 - Feb 2010
Clinical System Trainer
Classroom training to registration staff, nurses, physicians, admissions, unit clerks.
Technical expertise in subject matter areas demonstrated by documented experience in analysis, process design and workflow, research, installation/implementation and support of EMR systems.
Created training curriculum and cheat guides for all roles.
Ran audit trial for changed documentation and user access.
Training for various levels of computer literacy.
Knowledgeable with Medicare, Medicaid and commercial insurances plans.
EDUCATION
DeVry University, Tinley Park, IL
Baccalaureate of Science
Concentration: Technical Management |
