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Technical Support Information Technology...
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Title Technical Support Information Technology
Target Location US-TX-Garland
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  Carver Lane
Irving, TX Street Address
Mobile: - PHONE NUMBER AVAILABLE
E-Mail: EMAIL AVAILABLE

A highly motivated Systems Analyst, with ability to analyze Information Technology systems for various business environments with a view of enhancing procedures that drive businesses. Aims at delivering a service in a manner that optimizes customers' experience by working with the best of practices such as ITIL and COBIT. Seeking a challenging position to utilise enormous skills and knowledge acquired over the years through studies and training. A Technical Analyst who has undergone considerable training with vast experience in various Core Banking Systems and Information Technology Operations to provide required technical support to end-users in delivering quality service.

Ability to administer and manage Payment Solution Systems that drive Automated Teller Machines (ATM) and Point Of Service (POS) terminals such as Postilion System (Real-time, Postilion Office and Post Card Portal).
Comprehensive knowledge of Core Banking Systems such as FCUBS, FLexcube, Finware, Micro-Banker and Grand Systems.
Ability to perform software installation and configuration of NCR Automated Teller Machines (ATMs).
Ability to configure and install Application software on VeriFone POS terminals, and maintenance of Remote Terminal Management Systems (TMS) such as Vericenter.
Ability to work with a wide range of presentation tools such as PowerPoint and able to work with
Databases on platforms such as SQL.
Ability to provide required technical support to end-users in delivering quality service.

2012 Bachelor of Science Degree in Computing
2003 Diploma in Computer Science - 1
1990 Grade Twelve General Certificate of Education (O Levels)
2015 COBIT5 (Control Objectives for Information and Related Technologies)
2015 Information Technology Infrastructure Library (ITIL) Certification
2014 ATM-App Certification
2006 Postilion Payment System UPT Certification
2007 Visa Managers Course Certification
2002 Unix Essentials Certification
2010 SQL Server 2005 Administration Course Certification
2001 System Administrators Course
2000 Customer Service Training
2009 Anti-Money Laundering Course
1998 System Administrators Course on Finware Banking System
1993 Basic Foreign Exchange, Bills and Documentary Credits Course
1992 New Entrants Course

Certified Nursing Assistant (CNA) 2007-2017 AVANTE NURSING HOME AND VARIOUS HOME HEALTH companies
Provide personal care to Patients in a manner conducive to the safety Policies and Procedures as well as state/federal guidelines and regulations.
Promote and support the greatest possible degree of independence for Patients.
Advise supervising charge nurse of Patients' status at beginning and end of shift.
Contribute knowledge of Patients' conditions and documents observations as required.
Promote safe/clean environment.
Comply with requirements of procedures for safe lifting and/or safe transfer of Patients per established policies and procedures.
Assure that equipment is clean and functional and report any malfunctions to supervisor.
Attend in-service training programs to maintain nursing assistant certification.
Perform incidental housekeeping or maintenance tasks as may be required to maintain a clean, hazard-free environment for Patients, visitors and staff.
Ability to function as a Team Leader/Role Model.
Has reviewed Cantex Continuing Care Network s Clinical Policies and Procedures for Abuse Prevention and knows the employee's responsibility to enforce it.
Attend Patient Care Management Systems weekly in-service and incorporate into the delivery of Patient care.

Zambia National Commercial Bank Plc (Zanaco Bank)
Senior Systems Analyst - Zanaco Head Office
Providing Technical Support on the Core Banking Systems to ensure optimal availability
Providing first level support and guidance to Branches and other Head Office departments.
Perform Branch database maintenance for the Core banking System
Generation and formatting of End of Day (EOD) Daily Reports for Branches
Perform tests on new Products before User Acceptance Testing and implementation of new Products
Administration of Postilion Server (Switch for ATMs and POS Machines)
Administration of Postilion Portal Server (Module for Card and Transaction Management)
Administration of Postilion Office Server (Module for Postilion Reconciliations and Reports Management )
Administration of Everest (Xapit) Server (Value added service for Zanaco Bank Cardholders)
Configuration of ATM machines on Postilion (Switch) and Flexcube ( Core Banking System for Zanaco Bank Plc)
Configuration, maintenance and support of Point of Sale (POS) Machines.

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