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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE
Houston, TX Street Address
Cell Phone: PHONE NUMBER AVAILABLE
https://LINKEDIN LINK AVAILABLE
SUMMARY
CompTIA A+ & Microsoft Certified IT Professional
Bilingual Network Administrator offering in-depth understanding of IT infrastructure areas, particularly IT network integration. Detail-oriented self-starter with demonstrated success in initiating, tracking, reporting and closing projects. I have exceptional troubleshooting skills for networking issues, end user problems, network security and Microsoft Windows 10.
Maintained 85% uptime for 6 weeks in a row.
Oversaw IT support for over 600 users and 600 desktops, laptops and netbooks.
Managed and maintained a LAN running on 6 switches to 1 router.
Proven success working in high-volume technical call centers.
Demonstrated strengths in rapidly diagnosing, troubleshooting and resolving client IT issues.
EDUCATION
My Computer Career.edu Houston, TX
2016: Information Technology System Administration
Certifications Earned: CompTIA A+, MTA Network I Fundamentals and MTA Mobility and Device Fundamentals
Certifications in Progress: CompTIA Net+ and Mobility+
Strathmore University Nairobi, Kenya
1998: Institute for the Management of Information Systems-IMIS
(UK Diploma has been translated to the equivalence of a US Associate Degree)
TECHNICAL SKILLS
Network Configuration and Support and Installs
Customer Service Specialist
System Checks and Troubleshooting
Software Deployment
User Training/Support
Virus and Spyware removal
Expert in BMC Foot Print Ticketing System
IT Security Policies
Cloud Computing
Computer Diagnostics Repair
Data Connectivity
VoIP Knowledge
Server Management
Active Directory Proficient
VMWare/Virtual Box
Windows XP/Vista/7/8/10
EXPERIENCE
Insight Global-Transcore Houston, TX
IT Test Technician: March 2017 April 2017
Improved significantly the time it took to carry out on-site and roadside testing of Roadside Toll Collection Systems (RTCS) between test managers and test drivers.
Improved significantly the accuracy in auditing toll transactions before and after system integrations and performing regression tests on systems after hardware or software upgrades.
Documented accurately audit and test results in Microsoft Office cutting verification time by 15%.
Developed test methods and tested successfully hardware and in-house applications before and after Roadside Toll Collection Systems commissioning.
Primary Services-BHP Billiton Petroleum Houston, TX
Technical Support Technician: January 2017- February 2017
Improved the time it took to decommission old computer systems by 15% per office floor.
Assembled, configured and tested new computer workstations running Microsoft Windows 10 in a new office block in a record one floor per day.
Documented accurately and in-detail in Microsoft excel worksheet all daily assembly, configuration and testing of computer work stations henceforth smooth transition from the old computer workstations to the new ones running in Microsoft Windows 10.
Insight Global-Hewlett Packard Houston, TX
Subnet Administrator: October 2016 December 2016
Taking given IP addresses and subnet masks and re-mapping the IP Addresses to new locations all over the world.
By use of HPE internally developed Net Scrape and putty network investigation tools, Investigate whether given IP addresses and Subnets are operational, where they are located all over the world, the building code, floor number, the devices in use and the contact person full information.
Developing a detailed management report in a pre-set Microsoft excel template with all the investigation information in relation to the given IP addresses and subnets.
Insight Global-Katy ISD Katy, TX
Help Desk Analyst: August 2016 October 2016
Acquired expert skills in deploying Microsoft Windows 7 and application software in multiple Desktops, Laptops and Netbooks in record time.
Acquired proficient skills in installing and supporting Smart boards, Projectors and Audio systems in an educational environment.
Acquired expert skills in installing and supporting network printers. Improved the network printer s uptime by 25% over one month of usage.
Active Directory management for multiple users. VoIP Telephone installation and supporting.
Routinely exceeded call-handling goals, closing an average of 60 calls daily (25% above quota) with a 75% first-call resolution ratio and an average talk-time of 5.5 minutes, well below 7-minute goal.
Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues. Exceled in asking probing questions and researching, analyzing and rectifying problems.
Partnered with Tier II and Tier III help desk peers based in the Katy ISD Headquarters to resolve complex problems that required escalation. Provided detailed descriptions of issues in BMC foot print ticketing system and followed up diligently to ensure swift resolutions.
Received excellent ratings on performance reviews each week, with top marks in teamwork, customer service, communication skills and technical problem-solving.
Responsible for the safe and secure storage of IT equipment in the Technology Warehouse.
Managing and tracking current inventory by Maintain capital assets and expense inventory currently in stock such as asset tracking, maintaining appropriate stock levels and submitting technology hardware replenishment requests for stock.
Electronically receive equipment in the current purchasing tool to facilitate invoice payment in liaison with the Katy ISD Manager- Desktop services and the vendors.
Manage new MDT OS load dates for new and existing Desktops, laptops and Netbooks to ensure latest updates have been downloaded from the Katy ISD MDT WAN Servers.
Responsible for Checking out and receiving technology equipment s to and from field engineers to deploy to various Schools within Katy ISD.
Shore haven Inc. Elkton, MD
House Manager: March 2014 February 2015
Managed the house integrated information and communication technology infrastructure running on Microsoft Windows XP and Microsoft office 2003 with Microsoft outlook as the E-mail system.
Responsible for management of the House store room which contained all the purchased foodstuff, toiletries, clothing and beddings. Maintaining the required minimum stock levels at all times.
Established and upheld the safety of all residents according to the Company's safety policies and procedures.
Assisted residents in exercising their fundamental rights by effectively communicating
with residents and their family members.
Scheduled and directed daily program activities for residents and assigned work to
individual Community Living Assistants to implement program activities, collect data
and continuous supervision of residents.
Processed, responded to, resolved and/or recommended appropriate resolutions for
grievances of Community Living Assistants assigned to the group home.
Amazon.com Middletown, DE
Warehouse Associate: November 2013 December 2013
Picking, sorting and shipping stationery.
Packaging orders and wrapping presents ordered by customers.
Assembling customer orders from stock and preparing pallets for shipping.
Devcon Group LTD Nairobi, Kenya
Information and Communication Technology Supervisor: April 2006 September 2013
Supervised the Company s Microsoft Windows XP based peer to peer Network System Support technicians in regards to the daily computer systems operation processes.
Managed the Technology stockroom by maintaining records of existing IT equipment s, machines, software and newly purchased Computers and printers.
Responsible for issuing new IT machines from the stock room and receiving used computers from the technicians into the stock room and managing the stock room tracking system.
Tracked and monitored usage of the Company s MS Windows XP based computer systems infrastructure and data sharing procedures and mechanisms.
Liaison with IT vendors for procurement and assurances of Company s systems.
Managed, installed and upgraded LAN, Internet and MS Outlook mailing systems in collaboration with external vendors. |
