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Click here or scroll down to respond to this candidateCandidate's Name
Street Address (C): PHONE NUMBER AVAILABLE (H): PHONE NUMBER AVAILABLE
(E): EMAIL AVAILABLE
SKILLS PROFILE
Training Specialist (Instructor Lead Training/ Virtual Training).Proficiency with PC applications Microsoft Word, Excel, PowerPoint, Main Frames - Q-Care, Document Direct, DocView, WGS, STAR, and familiar with Access. .Attention to detail demonstrated, excellent oral and written communication skills; strong analytical and problem solving skills, ability to work independently and make sound business decisions as well as guide others. Business Process Improvements, Business Analysis, Project Management, Account Management, and Client Relationship Management. Interface with a wide range of people (both internal and external), demonstrated ability to prioritize job functions to ensure completion in a timely manner (both internal and external).
EMPLOYMENT HISTORY,
Facilities Clerk, Kelly Service, Inc.
Create Files / Input data for Assurant Solutions Facilities clients
Data Entry
Filing
Scanning
Customer Service -Internal
Process Reports
Mailroom Clerk, Kelly Service, Inc.
Enclose Mail Insertions for Assurant Solutions clients
Meter Mail
Process Incoming/Outgoing FedX
Process Incoming/Outgoing UPS
Track and Research lost/late packages
Answer incoming calls
Customer Service -Internal
Reconcile Monthly Postage Payments
Process Reports
Attend Departmental staff meetings to determine gaps in processes and resolutions
Contract Trainer, Populus Group LLC
Perform Instructor Lead Training( ILT) for 30+ offshore Billing associates
Perform Virtual training for 60+ onshore and offshore Billing associates
Train new hire Membership /Enrollment associates
Develop Job aides/Assessments
Process Reports
Attend Departmental staff meetings to determine gaps in processes that warrant training
Attend management meetings
Training Specialist, Blue Cross & Blue Shields of Georgia
Train new hire associates 60+ annually
Perform up-skill training for 60+season associates annually
Develop Job aides
Monitored project activities to avoid delays while ensuring accuracy and quality of project deliverables.
Developed and implemented process and system improvements to streamline training operations.
Process Reports
Provided evaluation, training, curriculum development and technical assistance to senior managers by reviewing and commenting on project plans, assisting in the identification of resources.
Provided administrative support to survey operations to maximize customer satisfaction by tracking completion status and effectively respond to customer questions
Work closely with departmental managers to develop departmental process improvements
Attend departmental staff meetings to determine gaps in processes that warrant training
Develop quick fixes for departmental processes eliminating training
Facilitate Instructor Lead Training(ILT) for60+ offshore associates
Facilitate Virtual training for 60+ onshore and offshore associates
Created and implemented training and staff development activities that promoted engagement and increased overall performance.
Developed and implemented process and system improvements to streamline training operations.
Sr. Premium Specialist/Supervisor Lead, Blue Cross & Blue Shields of Georgia
Reconcile bills and apply cash sent by employer groups in an accurate and timely manner
Research and resolve billing questions/issues from employer groups and marketing representatives
Monitor eligibility reports and maintain files
Research/develop reports which document billing activities
Produce and verify monthly bills to employer groups
Perform audits of cash processing process
Responsible for specifically assigned groups
Prioritize and monitor the current workflow process of team members
Train new associate processing bills and cancellations
Help develop procedures and implement new ways for process improvements
Provided administrative support to survey operations to maximize customer satisfaction by tracking completion status and effectively respond to customer questions
Maintained client relations by proactively developing ongoing strategies with key decision makers within company organizations.
Troubleshoot
Bookkeeper, Blue Cross & Blue Shields of Ohio
Prepare monthly bank reconciliations.
Coordinate billing and cash applications for Mutual Health Services on the Platinum A/R software
Prepare reports as needed to assist in collections
Research and resolve billing questions/issues from internal departments, marketing, accounting, mail service staff as well as external departments
Develop new procedure from MHS cash disbursement
Develop and implement innovative ways to improve the work process
Coordinate the workflow of the team members
Organize workload to take on added responsibilities and task until positions were filled
Train new associates
Provide support for Sr. Financial analyst, reports, unclaimed funds, and special projects
EDUCATION& CERTIFICATIONS
CUYAHOGA COMMUNITY COLLEGE, Cleveland, Ohio
Associate of Applied Science Degree
State of Ohio Department of Insurance Cleveland Ohio
Pre-Licensing, Certification
National Certified Technical Trainer (CTT+),Certification
Synchronous Learning Expert (SLE), Certification
LearnPoint,Certification
ACHIEVEMENTS & AWARDS
Impact Awards for Outstanding Performance, Blue Cross Blue Shield |
