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Title Sr. Technical Support Specialist
Target Location US-TX-Fort Worth
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                                               Candidate's Name
                                             PHONE NUMBER AVAILABLE  Fort Worth, Tx
                                                    EMAIL AVAILABLE

Process Improvement Engineer
Excel Application Programmer, VBA Professional
Data Analyst
Report Writer / Creator

Education:
DeVry University, Irving, Texas -- Major: Telecommunications Mgmt.
Johnson & Wales University, Virginia Beach, Virginia -- Major: Culinary Arts
Christopher Newport University, Newport News, Virginia -- Major: Management

Computer Applications:
MS Excel  V and H-Lookups, Power Pivot (and Pivot Tables), Extensive VBA skills,
Power Query (for BI and SQL work), complex formulas, see remainder at bottom of
document
SQL Server Manager  Writing queries to extract data with great accuracy, Oracle SQL
MS Access (Advanced) Using Access as the front end for SQL data manipulations and
User Tools. Publishing forms to Internet for data collection and dynamic reporting.
Integration with Access, Excel and Outlook. Creation of web pages.
MS Word (advanced)  Mail Merge for both print and email use. Integration with
Access, Excel and Outlook
MS PowerPoint, MS Visio, Microsoft Query, MS Macros (VBA - Power User), Aspect,
SAP, Big Query, Double Helix, Fiserv, DebtMaster (collections software system), Jiva
(patient records) and MEDai (medical predictive software  an SAP service), Active
Directory, Altiris, SalesForce

Summary:
A self-taught analyst/programmer adding value to corporate projects through creative
and stress-tested solutions.

Industry Experience:
8/2017  9/2017
Alcoa/Novartis
Sr. Technical Support Specialist
       Database management


 Candidate's Name  - EMAIL AVAILABLE                                     1|Page
       Membership management
       Regulatory reporting

3/2017  8/2017
CBRE (Contractor)
Collaborated with the Global Rollout team for the transition from office to O365.
      Redesigned processes for BI Reporting.
      Analyzed and corrected data for integrity issues (ETL).
      Collaborated extensively with teams in APAC and EMEA
7/2016  2/2017
AIG (Contractor)
Engineer - Project Management team
Streamlined the internal Project Management process for continuity.
      Created a MS Access Front End / SharePoint, Excel, Project and Oracle Back-
      End system.
             Advanced Dashboards
             Power Query and Power Pivot manipulation
             Advanced array manipulation
             Project Documentation
10/2015  6/2016
Cash America International  Contract to Perm (1/2016)
Data Analyst  HelpDesk
Created and provided regular reporting on:
      Help Desk for 821 Shops and all Corporate tickets
      Customer Complaints and assisting with Compliance expectations.
      POS and Network upgrades

5/2015 - 9/2015 Excel Applications Engineer
Pier 1  Contractor
Hired to convert tools made in Excel 2003 and Access 2007 into Excel 2013
Microsoft SQL Server 2014
Stored Procedures
Excel VBA
Turning Business goals into VBA/Excel procedures
Using Power Query and Power Pivot to access SQL Databases for repeatable
functionality
Used System Batch files for processes
Excel, VLookup, HLookup, Pivot Tables, SQL, PowerPoint, VBA, PowerPivot, Power
Query, JAVA, HTML-5

8/2014 - 4/2015  Telecom Data Analyst
Google - Contractor


 Candidate's Name  - EMAIL AVAILABLE                                          2|Page
      Data Design Team, Large Scale Design Team, Operation Clean Sweep
      Cleaned the database and created standards for nomenclature.
      Mapped Hardware/Fiber for United States network.
BI operations using Pipewrench, #PLX and Google Dashboards
Created Process documents
Worked with datasets of over 5 million records

5/2014 - 8/2014 Caliber Home Loans  IT Analyst III
Contractor 60-Day Contract
Managed the customer letter campaign while principal was on maternity leave.
11/2013 - 5/2014 McKesson Contractor
120-Day Contractor
In three months, saved the company over $100,000 in staffing (2.25 FTE x $40,000, as
per internal numbers) through Process Improvement and Automation

1/2012 -11/2013 HealthSmart Holdings
      Predictive Modeling
      Operations Supervisor


2008 - 2009 RiverWalk Holdings
      Analytics Department

1999  2001 WorldCom
      Broadband Circuit Design Engineer


Excel Super User.
Single & multi-conditional counting and summing
Advanced look ups (VLookup, HLookup/HLookup) as well as the more dynamic
Index/Match function-combination and Pivot Tables.
Power Query and Power Pivot for BI Data Work.
The programmatic creation of dynamic ranges that adjust automatically for
growing/shrinking data sets.
Integration with Outlook (Email & Scheduling), PowerPoint (presentations) and Word
(Mail Merge), SharePoint, Microsoft Project

MACRO and VBA programming for elaborate automated functions & Windows File
manipulation and SQL for hardcore Data Mining.




 Candidate's Name  - EMAIL AVAILABLE                                     3|Page

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