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Click here or scroll down to respond to this candidateCandidate's Name
First name: JoshuaLast name: KrugjohannLinkedIn: LINKEDIN LINK AVAILABLEAddress: PO Box Street Address , USAPhone number: PHONE NUMBER AVAILABLEEmail address: EMAIL AVAILABLEBioI am a qualified Cisco and vSphere engineer and hold the CCNA, VCP-NV6, VCP-DCV6 certification as well as an Associates Degree in computer networking systems from ITT Technical Institute. I am no stranger to Professional Services, Enterprise Networking, or Datacenter technologies, having spent over 5 years as a NOC Engineer and also a Network Administrator for nationwide automobile service provider where I helped deploy converged infrastructure in the form of Flexpod and also helped mold and teach new NOC employees. I have worked with the following vendors: CiscoCisco MerakiNetAppCitrixNimble StorageVeeamMicrosoftVMwareI have more than 13 years of experience total in IT. Before joining Netera Networks in 2015, I worked for 10 years in various IT roles for a diverse range of organizations, including payment processors, cell site backhaul providers, datacenters, and recruiting agencies. I helped Neteras clients solve their technology related challenges and to create and maintain lasting, mutually beneficial relationships.I offer a wide range of services, from general Systems Administration/Engineering, to Enterprise Networking, and Datacenter virtualization.In a successful career in Information Technology, I strive to coach/teach/advise fellow engineers and others how to achieve the same success all while constantly learning new practices and technologies as they emerge. My varied background in NOC environments, System Administrator roles, and engineering roles have provided the perfect foundation for being a Consulting Engineer and Systems Engineer. Passionate about technology and its possibilities, I provide consulting services to help provide excellent client experience, and to provide implementation of the clients vision through strategy and planning. CertificationsCisco Systems Inc. CCNA R&S 08/2016https://www.youracclaim.com/badges/f709dcba-1a7b-4655-86f3- e6c748db3803/public_urlThis certification validates the skills required of associate-level network professionals to understand network fundamentals, LAN switching technologies, IPv4 and IPv6 routing technologies, WAN technologies, infrastructure services, security, and management. VMWare Inc. VCP6-NV 04/2017https://www.youracclaim.com/badges/f328fc3f-82b9-4da1-9ed1- 4df9d404a35a/public_urlCertificationsThe VCP6-NV certification validates an earner's ability to install, configure, troubleshoot and manage a VMware NSX environment, as well as properly identify and differentiate any needed supporting products and components. Badge earners have a strong understanding of the relationship between physical and virtual network infrastructures. VMWare Inc. VCP6-DCV 06/2017https://www.youracclaim.com/badges/139f7426-e726-4005-b3f9- 4b1e4081cbfd/public_urlThe VCP6-DCV certification validates that a badge earner can administer and troubleshoot vSphere V6 compute infrastructures. This certification also proves that a badge earner can leverage best practices - providing a scalable and reliable virtualization platform for his/her company.EducationITT TechnicalInstituteRichardson, TXUSAComputer Networking Systems 12/2008 12/2010Associates Degrees in Computer Network SystemsGraduated with HonorsGrace FellowshipChristian SchoolSunnyvale, TXUSAHigh School 08/2001 05/2005Graduated Valedictorian May of 2005(GPA - 3.6/4.0)Work ExperienceIndependent ITConsultantDallas, TXUSAConsulting Engineer 09/2017 - presentCore Responsibilities Include:Advised clients of IT solutions; prepared written reports on solutions offered. Determined changes, evaluated and proposed software implementation and recommended the purchasing of new IT systems and/or software. Provided recommendations for technology products (hardware and software) for the best development infrastructure.Lead the clients' tech support team.Provided training to users/IT staff via presentation or internal documentation. Studied, planned, presented and implemented new technologies/tools to help improve business operations.Provided the following IT Consulting services to companies in the following practice areas: Enterprise Networking, Datacenter Virtualization, Infrastructure Hardening/Compliance, & Cloud Computing.Provided consulting services for the following areas: Implementation of Cloud Managed Antivirus/Malware protection Deployment of MS WSUS patch management system for test/dev and production environmentsConfigured Central Logging via SyslogSecured the company's NetScaler VPX Web Application Firewall for PCI Compliance Work ExperienceConducted Vulnerability Scans for Production Environment Other projects include providing consulting services to a nationwide chain of gas stations associated with Walmart for the following:Implement a Meraki switch rollout to 1400+ locations across the US Maintain and troubleshoot connections to Walmart for gift card services Work with ISP to ensure configuration of Fortinet firewalls were configured correctly Firewall policy creation and device hardening of each location Advise stakeholders of project status for each site Troubleshoot Layer 2/3 issues via Meraki cloudProvide post validation of all sites to ensure a successful cutover and business continuityWork with on-site staff IT to troubleshoot and resolve implementation issues Netera NetworkIntegrations, LLC.Plano, TXUSAManaged Services Engineer / Systems Engineer/Administrator 08/2015 08/2017 As a Managed Services Engineer, I visited on-site with high profile client twice a week to assist in IT matters that the help desk staff could not resolve including but not limited to: Provision space on NetApp disk shelves for additional resources, servers, disks, etc. Common vSphere environment tasks like adjusting ESXi host resources for best performance, vMotion servers when appropriate, consolidating servers, decommissioning of servers, making recommendations for a cleaner, simpler Datacenter.Managed clients Exchange 2007 environment; adding/deleting users, connecting scan-to-email capable printers/scanners IP network to the receive connector allowed list, as well as make recommendations to long-term storage requirements for sensitive data.Advised the client on the usage, storage, distribution of sensitive medical data as well as helped implement a HIPAA compliant server and desktop infrastructure. Instructed on-site crew on how to handle common IT tasks Assisted senior Enterprise Networking engineers in rebuilding the clients internal network from the ground up.Ensure backup integrity of critical systemsTroubleshoot cross-campus network reachability issues. As a Systems Engineer/Administrator, I ensured smooth operations of Neteras daily Datacenter infrastructure.Duties included:Pruned any old accounts and/or computers and ensuring old accounts were disabled in Active DirectoryKeeping our Company Contacts up-to-date in our ticketing system and verifying that our equipment (laptop) inventory was accurate and up-to-date Verifying the availability of software licenses for our Quoting tool, M-Files Document Management System, and O365Work ExperienceAdministration of Exchange 2010 environmentEnsured backup integrity of critical systemsRegular OS patching and mission-critical application patching/upgrading Regular updating of standard issue laptop imageProvisioned space on NetApp disk shelves for additional resources, servers, disks, etc. Common vSphere environment tasks like adjusting ESXi host resources for best performance, vMotion servers when appropriate, consolidating servers, decommissioning of servers, making recommendations for a cleaner, simpler Datacenter.Accomplishments Included:Created and maintained detailed Visio documentation of all internal systems and environmentsImplementation of Citrix VDI environment for testing and internal education for other engineersImplementation of Microsoft WDS system to standardize, simplify, and speed up deployment of consistent laptop OS images.Cisco & VMware lab creation for on-site training certification preparation for fellow engineers.Trained internal staff on M-Files Document Management System and decommissioned old Windows 2012 file server.Helped Implement corporate ASA migration to newer, enterprise class series. Studied for, and passed three industry exams from in less than a year to help Netera maintain partner status with Cisco and VMware.Took part in company-wide effort to off-board Managed Services to third party partner as well as on-board any and all Help Desk duties and/or functions to third party partner.PEG Bandwidth, LLCThe Colony, TXUSANOC Engineer 03/2014 06/2015Monitored and troubleshot a carrier-class network with multiple vendors like MRV, Alcatel-Lucent, and DWDM equipment like Ekinops.Provisioned, tested, and delivered EPIPE services for ALU 7705, 7210, 7750 Alcatel- Lucent carrier-class switches for fiber-fed cell sites and microwaves using Service Aware Manager (SAM) 5620.Co-ordinated overnight maintenance activities with customers like AT&T, Verizon, Sprint, & US Cellular.Wrote and/or edited MOPs (Method of Procedures) for maintenance windows Performed MOPs as needed during maintenance windows. Created a streamlined workflow for maintenance windows to aid in identifying markets and cell sites affected for approved maintenances. Dealt directly with carrier customers during single and multi-site outages. Worked with Field Ops to determine impact of field activity or maintenance at cell site or POP.Work ExperiencePersonally lead and completed management/telemetry device overhaul project that replaced all management devices across the nation with newer, more dependable, Cisco routers.Support Tier 3 engineer personnel during overnight maintenance windows Supported a wide variety of Microwave Radio brands including Exalt, Nera, Ceragon FiberAir, etc.Support and administration of Layer 1 DWDM equipment from vendors such as EkinopsTriage of network outages, dispatching appropriate field technicians to cell sites, organizing vendor meets with field techs to facilitate and repair cell site equipment. Service KingCollision RepairCentersRichardson, TXUSANetwork Administrator 05/2013 09/2013Performed analysis and made recommendations regarding server and network related equipment and software.Developed and evaluated options in infrastructure planning to support new applications and technologies.Performed capacity planning activities for all store locations. Analyzed server/network activity and using Solar Winds NPM and Netflow as well as other software programs e.g., intrusion detection, virus scanning applications, etc. Conducted product evaluations of upgraded or new hardware and software by identifying strengths, weaknesses, and potential benefits. Participated in the development of policies and procedures for use of network facilities and then ensured implementation.Procured, configured, installed, and supported server and network hardware/software. Implemented and administered Cisco ASRs, Nexus 5k/6k switches, AT&T owned routers, and L3 switches with QoS policies enabled to ensure proper voice/data operation.Built out a DR site in AT&T's IDC (Internet Data Center) in Dallas, TX Administration of FlexPod deployment consisting of a Netapp SAN environment, and a VMware vSphere environment running on Cisco UCSs platform. Administration of WLAN controllers on an Ethernet switched network and 802.11 compliant LWAPS.Examined AT&T owned routers and ASRs to ensure BGP routing protocols were configured correctly to operate with our existing network. Configured SNMP for critical server monitoring in the Solar Winds NPM module. Monitored VTP status for all layer 3 switches and stacked core Gigabit switches. Documented existing networks with tools such as Visio, NEWT network scanners, and CDP to view neighbor information as well as verify proper Layer 2 operation. Heartland PaymentSystems, Inc.Plano, TXUSANOC Analyst (Production Support) 12/2008 05/2013 Provided support of production systems and transmit multi-million dollar production files to associations like Visa, MasterCard, American Express, Discover, KeyBank, Heartland Bank, and Wells Fargo.Diagnosis and resolution of high impact production issues due to automated script Work Experienceprocesses, network issues, server issues, etc.Analysis of Network issues and emergency escalation to proper departments for resolution.Issued UNIX commands to back-end transaction processing systems to trouble shoot network issuesTroubleshot & escalated application/network issues with credit card terminals Facilitated companywide bridge calls between departments to bring resolution to production problems.Created software applications that brings all support documentation to users whenever they need it; thus increasing efficiency and ultimately a faster resolution to common issues faced every day.Trained new employees to Heartland procedures and taught them how to use the in house application for common problem resolution.Facilitated retransmission of multi-million dollar production files due to network issues, corrupt files, duplicates, etc.Experienced with Connect:Direct (sending and receiving production files) Experienced with enterprise-level batch job scheduling software like Active Batch, Axway, and Dollar Universe.Monitored system health of back-end credit card transaction processing systems like POS Gateways, Dial traffic statistics (dial cards, nodes etc.), IP traffic statistics, (call duration, and overall call volume of transactions being processed per minute by Heartland).Monitored CPU usage of back-end UNIX processing systems Monitored T1s, DS3, OC3s, and Frame Relay circuits for the payment network and corporate network.MSI International,Inc.Las Colinas, TXUSAIT Coordinator of Networking & Telecommunications 01/2006 11/2007 Provided help and phone and interpersonal support for technical issues, like network connectivity, hardware issues like faulty hard drives and RAM, and software issues like configuring Microsoft Outlook to connect to the Exchange server. Used my knowledge of computer technology and IP communications to improve companys efficiency by installing remote desktop software on all computers to resolve issues in other offices in different locations to save time and travel expense. Assisted corporate office IT director in moving servers and computers, from one office to another, assisted in setting up the server and network protocols to communicate with each other and the network printer.Managed and administered the company database by daily data entry of job candidates and followed up with my manager of said candidates. Instructed new employees on how the database worked by teaching them how to log in and look up job candidates for cold calling.Diagnosed networking problems like dead network connections, faulty NIC cards/adapters, network printers problems like printer spooling overloads, and resolved the issues by notifying my manager. Once notified I made the necessary calls to replace the faulty NIC cards/adapters and used the command prompt to troubleshoot dead connections.Responsible for relocating employee computers to others areas of the office and Work Experienceconnecting all necessary computer peripherals like monitor, keyboard/mouse, NIC, and VoIP phones so the employee could get back to work as soon as possible. Managed Widows Server 2003 User accounts (adding new users for new employees, deleting terminated employees accounts, and forwarding terminated employees email to their manager, etc.). Also managed Exchange General Email accounts through Active Directory on a daily basis for every new employee and provided username and password for the end user.Configured network printers protocols from the server and programmed the printer interface to scan documents to a specific employees network folder and placed a shortcut to said folder on the desktop of the employees computer to increase ease of attaching files to email messages.Diagnosed email account issues like synching with PDAs, and speaking with the corporate IT director about email issues on their end, and informing the employees when the exchange server would be back online.Scooter Town, Inc.Richardson, TXUSAIT Consultant 08/2005 10/2005Short-Term ProjectRe-designed website with Microsoft FrontPage.Uploaded and monitored new products in the company on-line store with an online e- commerce application.Past ProjectsMurphy USA - Nationwide Infrastructure Refresh & PCI Compliance Project Oct 2017 Mar 2018Role: Post-Sales Implementation EngineerProject SummaryProvided consulting services to a nationwide chain of gas stations associated with Walmart for the following: Implemented a Meraki switch rollout to 1400+ locations across the US with little to no down time Maintained and troubleshot connections to Walmart for gift card services Worked with ISP to verify configuration of Fortinet firewalls Firewall policy creation and device hardening of each location Advised stakeholders of project status for each site Troubleshot Layer 1/2/3/4 issues via Meraki cloud and managed the team on site Provided post validation of all sites to ensure a successful cutover and business continuity Worked with and managed on-site IT staff to troubleshoot and resolve implementation issues Developed firewall rules and roll out strategy for alpha and beta sites, then rolled out firewall rules nationwide to aid in PCI compliance for the company.Clearwater Payments - PCI Compliance & Cloud Security Implementation Aug 2017 Oct 2017Role: Pre-Sales Architect & Post-Sales EngineerProject SummaryAdvised and Deployed Cloud Managed Antivirus/Malware Protection Deployed WSUS Patch Management System in both Test and Production Environments Conducted Server Hardening for PCI Compliance in Customer's Public Cloud Infrastructure Configured Central Logging via SyslogSecured the company's NetScaler VPX Web Application Firewall for PCI Compliance Conducted Vulnerability Scans for Production Environment Community Hospital Corporation - Infrastructure Refresh Aug 2016 Aug 2016Past ProjectsRole: Post-Sales Implementation EngineerProject SummaryRefreshed, configured, and installed new redundant core switch, Cisco ASA's, departmental access switches, and implemented Cisco FirePOWER module for controlling traffic/applications that end users could use. Installed Cisco FireSIGHT Virtual Appliance in client's ESXi environment for monitoring/controlling FirePOWER modules in the redundant ASA architecture. Also implemented IPS, and URL filtering. Worked with client to integrate new infrastructure with existing partner systems and test FireSIGHT capability. At project closure, met with client for knowledge transfer and documentation handoff. CC Young Retirement Home - HIPAA ComplianceAug 2015 Apr 2016Role: Post-Sales Project EngineerProject SummaryEnd goal of project was to harden, secure, and control network and compute infrastructure campus-wide of a 20 acre, high-end, multi-building retirement home in Dallas, TX. Secondary objective was to secure medical records through HIPAA compliance and data redundancy. Worked with third-party software to scan and diagnose known HIPAA vulnerabilities in the network infrastructure, as well as Microsoft-based server and endpoint infrastructure. Designed, tested, and implemented Active Directory GPO's to restrict access to dangerous programs, closed server-side and endpoint-side vulnerabilitiesMaintained open line of communication with CEO and other key stake holders in the project to advise of project status, challenges, and solutions.CC Young Retirement Home - Network Infrastructure Refresh Jan 2016 Apr 2016Role: Associate Project EngineerProject SummaryWorked on a team of three engineers to completely refresh and deploy an existing campus-wide network for a retirement home in Dallas, TX over a multi-day, after-hours basis. Project goals include but not limited to:Refresh of entire multi-building, 20 acre campus network Implementation of FireSIGHT and FirePOWER IPS, and URL Filtering technologies by installation of brand new Cisco ASA Next Generation Firewalls to replace aging Bluecoat systems Ensuring restoration of mission critical business applications and systems like Exchange email systems, electronic patient record systems, virtualized environment, storage environment, nursing stations, POS systems, etc.Implementation of new Internet circuitsFloor-by-floor network cutover for eight multi-floor buildings Major League Baseball - Website Backend DR Implementation Feb 2014 Feb 2014Role: Post-Sales Implementation EngineerProject SummaryUnbox, Rack, and Install the following line of Cisco products for Major League Baseball: Cisco core switchesCisco ASACisco edge routersInstalled and racked all equipment to MLB's specification in their private cage. My Recommendations10 people have recommended me via LinkedIn - http://LINKEDIN LINK AVAILABLE Josh is one of the kindest human beings I have worked with and always ready to jump in to new and emerging technologies. He's a great researcher and has strong trouble-shooting skills. He's well-rounded and his teammates and clients enjoy partnering with him in implementing and supporting technology solutions.Joel Ward, Director of Professional Services, Netera Networks, Joel managed Joshua directly"I had the pleasure of working with Joshua on various engineering projects at Netera Networks. Hes a professional in every sense of the word, and a positive influence to those around him. He truly understands the needs of the business and its core values. A great engineer and respected colleague."Shelley Edwards, Project Manager, Netera Networks, Joshua worked with Shelley in the same group"Joshua was a true professional in every since of the work place. Joshua was willing to go the extra mile to do whatever was needed in any given situation. I recall some very intense situations where he always remained calm and focused. It was truly a pleasure to work with Joshua and would not hesitate to recommend him for any position."Johnny Bonner, NOC Analyst, Heartland Payment Systems, Joshua worked with Johnny in the same group"Few people have had the opportunity to work with a network engineer as talented as experienced but, I did when I worked with Joshua. I had the distinct pleasure of working with Joshua for more than a year at PEG Bandwidth, collaborating on several high profile network hardening projects. I was particularly impressed with Joshua's ability to quickly grasp the idiosyncrasies of a our large network; no simple task. Joshua would be an asset to any team."John Spalding, Tier 3 Network Engineer, PEG Bandwidth, LLC, was senior to Joshua but didnt manage directly"Josh Krugjohann has been a responsible employee of PEG Bandwidth for 17 months. During that time, Josh functioned as a Tier I NOC Engineer handling various monitoring, support and repair functions. His computer aptitude allowed him to be a self-taught expert in many areas. Josh is a goal oriented, reliable asset for any company who chooses to add him to their staff."Tiffany Shaw, Network Operations Engineer II, PEG Bandwidth, LLC, was senior to Joshua but didnt manage directly"Josh is a dedicated, ambitious, result driven leader and thoughtful individual. If you ever need someone to deliver under pressure, just results, Josh is your man! He is great in dealing with difficult situations and a fantastic problem solver. His knowledge in Multi vendor equipment help in solving issue any scenario. I recommend him to anyone looking to hire Network Engineer."Arun Joshi, Tier 3 Network Engineer, PEG Bandwidth, LLC, was senior to Joshua but didnt manage directly"Josh is a very talented network technician/engineer who possesses experience in DWDM, fiber and microwave backhaul networks, Ethernet and IP/MPLS. The skill set he possesses includes data networking, as well as IT/scripting skills, making him a valuable asset to any organization. Josh is a great team player and is great to work with. I hired Josh and he proved to be a great resource in the NOC, and would certainly hire him again. He is a network professional with IT skills that brings value to any organization"Brian Mahoney, Director - NOC, PEG Bandwidth, LLC, managed Joshua"I enjoyed working with Josh while he was in the NOC. He is extremely analytical and detail-oriented, and above all, can maintain a cool, calm composure when it seems like all hell is breaking loose. I was also highly impressed with his personal drive to excel in all he did, and continually strive to add to his knowledge. I would highly recommend Josh for any position and believe he would be an asset to any organization."Farai Tafa, Sr. Network Engineer, Heartland Payment Systems, worked with Joshua at Heartland Payment Systems, Inc."I place Joshua at Heartland Payment Systems in 2008. Joshua has great knowledge with Network Infrastructure and is able to work independently as well as in a team. He has a great personality and is a very dependable employee."Dave Strom, was Joshua's client"I highly recommend Candidate's Name for employment. He is a team player & would make a great asset to any organization. In addition, Josh consistently demonstrated the ability to rise to the occasion on any challenges that he faced. If you have any questions regarding Josh or this recommendation, please do not hesitate to contact me. Sincerely, Rod Hall, Managing Director - MSI International"Rod Hall, Managing Director, MSI, managed Joshua indirectly at MSI International My motto:You can make progress, or you can make excuses. You cannot do both. |
