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Desktop Support Tech
Location:
US-IL-Chicago
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Desktop Support Tech needed ASAP for a contract to hire in Chicago, IL!

Work hours: Monday through Friday, 7:00am - 3:30pm

ROLES AND RESPONSIBILITIES
Troubleshoot and handle service issues, approvals, and installations in a timely manner
Foster good customer relations and service at all times
Monitor and maintain the knowledge database functionality to include tracking tickets issued, outstanding, completion time etc.
Maintenance of IT equipment such as PC's, servers, networking equipment, label printers and bar code scanners.
Troubleshooting and solving technical support issues both in an office and robotic warehouse environment.
Responsible for tackling ongoing special projects such as, but not limited to, running cable, configuring stations, and installing access points, switches, and other pieces of network equipment
Printer maintenance and support
Troubleshooting WAN/LAN and wireless connectivity issues
Desktop/Laptop image creation and management
IP Phone setup and support
Installation and support of Microsoft Office and other miscellaneous software applications
Respond to help desk incoming calls and manage ticket queues
IT inventory control
Perform backup and create ghost images
Provide daily reports
Perform other duties assigned by management

QUALIFICATIONS AND skills of the Technical Support
B.S. in IT or CS preferred; Certifications a plus but not required
2-4 years experience in technical support of PC's and networks in a Microsoft environment
Experience with Widows Server 2008/20012, Hyper V, IIS.
Knowledge of active directory and domains.
Knowledge of TCP/IP configurations.
Knowledge of PHP, HTML, CSS, XML
Ability to monitor network and servers.
Strong planning & organizational skills required
Proven ability and desire to rapidly understand ever-changing and new technology, and quickly become an expert in its use and the ability to effectively support it in a fast-paced environment.
Must have excellent problem solving and analytical skills
Demonstrated ability to work in a team environment
Excellent time management and communication skills
Responsible and reliable, with a strong work ethic and positive attitude.
Ability to monitor network and servers.
Requires the ability to lift up to 75lbs, bend, squat, reach, twist, climb a ladder, run a network cable and operate scissor lifts to access and repair equipment.
The physical working environment will include both office space as well as warehouse facilities.


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