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UX Research Lead
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US-MS-Jackson
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<p><b>About the Role</b></p> <p>The UX Research Lead will support the mission by work with CTDS product designers and product managers throughout the entire product development lifecycle, from identifying foundational user needs during the discovery phase to measuring impact on the user after a product or feature has launched. The UX Research Lead will serve as a voice for the user, utilizing broad skills in both qualitative and quantitative research to facilitate a user-centered design process.</p> <p>In addition, you will help scale user research at the State of Connecticut by building and managing a team of user researchers within a growing tech and design space. You and your team will become trusted and work with a diverse set of state partners to understand, improve, and test varied government products and designs. The candidate should also have experience working in an Agile environment.<br /> </p> <p><b>Experiences Required for This Role</b></p> <p>UX Research Management At least 5 years of experience and use cases with the following:</p> <ul> <li>UX research team management, recruiting, and hiring</li> <li>Leading and mentoring UX researchers to support career development</li> <li>Demonstrating and teaching others how to apply a range of research methods</li> <li>Regularly meet with product teams to understand strategy, discover blockers, manage quality, and help ensure UX prioritization</li> <li>Ensure that UX researchers have clearly prioritized deliverables for every milestone</li> <li>Review research deliverables your team creates and provide feedback to ensure high-quality output</li> <li>Build relationships with other managers across disciplines, and act as a liaison with teams throughout the wider organization that have ongoing research needs</li> <li>Actively seek out difficult impediments to our efficiency as a team (process, tooling, and so on), and propose and implement solutions that will enable the entire team to work more efficiently</li> <li>Exert significant influence on the overall objectives and long-range goals of the UX research team</li> </ul> <p>User Acceptance Testing At least 3 years of experience and use cases with the following:</p> <ul> <li>Building and running tests (ideally automated) to confirm the service or product meets user and stakeholder needs</li> <li>Helping to discover problems while the service is being developed, not once it is live</li> <li>Checking the operating environment to make sure test results are valid</li> <li>Helping increase user and agency confidence in future service or product delivery</li> <li>Helping reduce the risk of reputational damage</li> <li>Recruiting and leading testing groups</li> <li>Running research sessions with users</li> <li>Understanding accessibility issues and engage with team to build with equality</li> </ul> <p>Digital Platforms, Tools, & Discipline At least 3 years of experience and use cases with the following:</p> <ul> <li>Working with enterprise scale digital platforms and products</li> <li>Using of productivity and analysis tools to manage iterative delivery, such as JIRA, Google Analytics, Git Repository, MS Teams, Confluence</li> </ul> <p>Performance in Complex Situations At least 3 years of experience and user cases with the following:</p> <ul> <li>Communication and collaboration with state-wide partners</li> <li>Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment</li> <li>Comfort in blazing a path through an ambiguous work environment</li> <li>Judgement fitting to the ever-changing environment</li> <li>Government-specific task management<br /> </li> </ul> <p><b>Knowledge, Skills and Ability</b></p> <p>UX Research</p> <ul> <li>Expert-level knowledge in the field of UX research with of experience in hands-on research</li> <li>Experience managing UX researchers or large research teams</li> <li>Outstanding communicator both verbally and in writing</li> <li>Strong collaboration skills</li> <li>A proven record of driving change through UX research</li> <li>Passion for the field of UX research</li> <li>Evangelize research. Share user insights within the broader organization and externally in creative ways to increase empathy</li> <li>Able to plan in an agile fashion, manage work, and build CTDS program around UX research</li> </ul> <p>User Acceptance Testing</p> <ul> <li>Knowledge of best practices for user experience research and testing</li> <li>Willingness to participate ethnographic research and interviews</li> </ul> <p>Performance in Complex Situations</p> <ul> <li>Ability to distill complex concepts into simple ideas</li> <li>Exceptional verbal and written communication skills</li> <li>Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards</li> <li>Comfort in blazing a path through an ambiguous work environment</li> <li>Prioritization, organization, and triage in an independent environment</li> <li>Understanding of the Agile development process</li> </ul> <p>Team Player</p> <ul> <li>Supporting teammates' skills and behaviors development and delivery</li> <li>Communication and collaboration with state-wide partners</li> <li>Creative and analytical thinking with strong problem-solving skills</li> <li>Judgement in dealing effectively and diplomatically with government staff</li> <li>Ability to maintain strict confidentiality<br /> </li> </ul> <p><b>Preferred Skills & Qualifications</b></p> <p>Other Desirable Skills</p> <ul> <li>A bachelor's degree or higher in graphic design, marketing, communications, or related field</li> <li>5 years professional experience in design, communications, management, or testing</li> <li>2 year of user-centered design</li> <li>2 year of user research and analytics<br /> </li> </ul> <p><b>Administrative Considerations</b></p> <p>The UX Research Lead will work as part of an iterative team using agile sprints. Work will be assigned based on items in the product backlog associated with Website Improvements. These tasks may be adjusted, reduced, or expanded as the project progresses through various phases. The contract employee shall be expected to maintain and provide written documentation on any work performed in conjunction with this engagement.</p> <p>The engagement will be for a term of up to 12 months. All work will be performed in eight (8) hour shifts, Monday to Friday, excluding State holidays. If workflow dictates an on-site presence is not needed, consultant may work remotely. All extended remote work will need approval by Chief Digital Officer or the designated manager. Payment will be on a time and material basis and paid only for hours worked. Travel to various state offices will be required. State Agencies are in downtown Hartford and the Greater Hartford area. Local Travel Reimbursement is not provided.</p> <table jade_ds="T2qryJsePosSkills" name="tblT2qryJsePosSkills"> <tbody> <tr> <th> </th> <th><a href="javascript:submitForm(document.ProjectPositionDetail,'rtv_id=rtv_id', '_self');" jade_action="sort" jade_df="RTV_ID" jade_ds="T2qryJsePosSkills" name="rtv_id" onclick="javascript:return IsFirstClick();">Type</a></th> <th> </th> <th><a href="javascript:submitForm(document.ProjectPositionDetail,'rsc_name=rsc_name', '_self');" jade_action="sort" jade_df="RSC_NAME" jade_ds="T2qryJsePosSkills" name="rsc_name" onclick="javascript:return IsFirstClick();">Category</a></th> <th> </th> <th><a href="javascript:submitForm(document.ProjectPositionDetail,'psk_search_value=psk_search_value', '_self');" jade_action="sort" jade_df="PSK_SEARCH_VALUE" jade_ds="T2qryJsePosSkills" name="psk_search_value" onclick="javascript:return IsFirstClick();">Qualification</a></th> <th> </th> <th><a href="javascript:submitForm(document.ProjectPositionDetail,'srPSK_DESCRIPTION=srPSK_DESCRIPTION', '_self');" jade_action="sort" jade_df="PSK_DESCRIPTION" jade_ds="T2qryJsePosSkills" name="srPSK_DESCRIPTION" onclick="javascript:return IsFirstClick();">Description</a></th> <th> </th> <th><a href="javascript:submitForm(document.ProjectPositionDetail,'sel_slf_id=sel_slf_id', '_self');" jade_action="sort" jade_df="SEL_SLF_ID" jade_ds="T2qryJsePosSkills" name="sel_slf_id" onclick="javascript:return IsFirstClick();">Competency</a></th> <th> </th> <th><a href="javascript

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