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Deskside Support Engineer - Louisville, Kentucky
Location:
US-KY-Louisville
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<div style="border:0px; padding:0px; text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"><b>Job Description</b><b><font face="Times New Roman,Times,serif">:</font></b></div> <div style="border:0px; padding:0px; text-align:start; text-indent:0px; -webkit-text-stroke-width:0px"> <p> </p> <div style="border:0px; padding:0px"> <div style="border:0px; padding:0px"> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"><b>Job purpose </b></font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Support users concerning any type of onboarding, offboarding, technical issue, or questions that arise with the office systems hardware, software, or procedures while excellent customer service Major responsibilities </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Computer setups for new hires, computers swaps, hardware asset retrievals, track hardware in our asset management system, troubleshoot and work in the Corporate Support Center ServiceNow queue </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Support AV conference room equipment Specific duties and responsibilities </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Provide support and coverage on-site </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Phone customer support </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Work ticket queue during hours of operations. Manage and process technology support incident management tickets for break/fix issues, problem management tickets and service request fulfillment in our ticketing system. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Must be able to work on-site in the office </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Provision, support, troubleshoot and repair Dell (Windows) and Apple hardware including laptops, desktops, docking stations, monitors, cabling, printers. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Mount computer monitors and help Team Members with their computer desktop setup such as wires, connections and getting all computer functionality working </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Assist new team members onboard to Papa John's with new hardware, software, user accounts, setting up two-factor authentication for security, connecting to VPN and help with any questions, access and/or support. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Provision and support virtual desktops. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Install and support software </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Support web-based applications </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Configure and troubleshoot operating systems, registry settings, group policy and accounts. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Manage images in enterprise computer configuration management tool. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Build and deploy software packages in SCCM. </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Retrieve hardware assets from departing team members </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Track hardware in our asset management database </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Trouble shoot incidents related to network (LAN and Wi-Fi) and telephony (softphones and hard phones) Added bonus </font></div> <div style="border:0px; padding:0px"><font face="Times New Roman,Times,serif"> Must be able to work on-call for after-hours support one weekend every four weeks and to be able to respond within 30 minutes of on-call incident reports.</font></div> </div> </div> </div>

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