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Client Operations Support Rep IV-
Location:
US-NE-Omaha
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<div> <div><b>About US:</b></div> <div> </div> <div>Established in 2006, <b>Orpine Inc</b> is an international Minority Business Enterprise (MBE) consulting company with offices in Georgia, North Carolina, California and India.<br /> <br /> When it comes to staffing solutions, our strong ties to various talent pools allow us to fulfill the contract and permanent positions for any size company, ranging from Global 2000 Companies to implementation partners.</div> <div> </div> <div>Currently we are hiring for below mentioned position that our client has.</div> <div> </div> <div><b>XXX Operations Support Rep IV-</b></div> <div> </div> <div><b>Description:</b></div> </div> <div> </div> <div>What does a great Fraud and Dispute Specialist do?</div> <div><br /> You will act as the primary Chargeback contact/Subject Matter Expert for various Networks and provides support of clients' card portfolio chargeback programs (debit, credit, prepaid. You will effectively communicate appropriate dispute resolution processing for Visa or MasterCard debit clients in efforts to deepen product penetration. You will perform analysis and chargeback input for a queue of clients: reviews and processes dispute/fraud claims in a timely and accurate manner in support of the department's Service Level Agreements while maintaining awareness of Visa or MasterCard processing timeframes, regulations, and processing changes.<br /> <br /> You will maintain strong solid understanding of all internal and network processing systems and software as well as Regulation E and Visa or MasterCard processing timeframes and regulations. You will resolve moderately sophisticated issues on behalf of clients in support of dispute resolution processing; compare alternative actions and decide on appropriate approach. You will respond to inquiries from internal and external clients regarding chargeback requirements, system processing and functionality, dispute lifecycle, claim status and data input. Answer incoming calls and inquiries from customers, sales and account management to resolve customer questions and concerns.<br /> <br /> As a Fraud and Dispute Specialist, you can look forward to:</div> <u> <li>Claims Processing (75%) Review and manage multiple queues in support of 200 400 clients; conduct analysis and process dispute claims in accordance with network operating regulations and internal SLA timeframes.</li> <li>ACD Telephone Responsibility (20%) Maintain availability and respond to incoming client inquiries.</li> <li>Research/ticketing (5%) Research client and/or system issues and document results/findings.</li> </ul> <div>Basic Qualifications for Consideration:</div> <ul> <li>High School diploma or equivalent</li> <li>1+ years financial industry & customer services experience</li> </ul> <div>Preferred Qualifications for Consideration:</div> <ul> <li>Knowledge of Visa/MasterCard Operating Regulations</li> <li>Familiarity with the Electronic Funds Transfer (EFT) industry and Regulation E and Z.</li> <li>Positive relationship and communication skills to ensure proper client interaction in managing dispute resolution and loss recovery</li> <li>Possess a high level of digital literacy (to effectively utilize multiple EFT systems, Excel, Word and PowerPoint)</li> <li>Solid understanding of workstations and database software</li> <li>Strong analytical and problem-solving skills</li> <li>Possess demonstrated ability to determine when to refer issues versus handle them personally</li> <li>Ability to independently handle a variety of responsibilities simultaneously and be able to prioritize those tasks</li> <li>Be highly motivated and eager to learn</li> <li>Ability to work extended hours as needed to meet department needs.</li> </ul> <div><b>For more exciting opportunities join us on linkedin <u>https://www.linkedin.com/company/orpine-inc/<br /> (link removed) </u></b></div><p><div> </div> </p>

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