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Customer Support" / "Customer Services&quo
Location:
US-IA-Des Moines
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<ul> <li>Please note the start date. Make sure the candidate knows the start date and that it is required to be on time, and have great attendance for the whole project </li> <li>two open notebook assessments will be given to each of them to go over the information learned in training.</li> <li> This is the tool we use to ensure a person retained the information in training. Everyday attendance is top priority on this project. </li> <li>When your candidate is selected for this position you will need to provide to Lexi the following information. first name middle name last name mother's maiden name last four digits of the social security number date of birth This information must be accurate.</li> </ul> <p> </p> <p><b>Position Description</b> </p> <ul> <li>Project will be working in the Unemployment Division for Iowa - Open Ended There will be a two weeks of training involved, which the candidate MUST completed.</li> <li> Poor attendance and attention in training will make it very difficult to be successful with those assessments. </li> <li>We are seeking candidates with strong communication skills, experience with customer service and answering a high volume of phone calls.</li> <li>The assignment at IWD includes 2 weeks of classroom training. </li> <li>Attendance is required for the first two weeks of the assignment. </li> <li>The in person training given is what will allow the group to have the tools they need to be able to successfully serve our customers. </li> <li>It is imperative that they attend every day . </li> <li>Additionally, two open note/book assessments will be given to each of them to go over the information learned in training. </li> <li>This is the tool we use to ensure a person retained the information in training. </li> <li>They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy. </li> <li>The position is very diversified and will need a candidate who can change directions quickly.</li> <li>The department is extremely busy and they need people who are reliable and can keep up. </li> </ul> <p> </p> <p><b>Skills Required</b> </p> <ul> <li>Clerical projects Phones Customer Service Scanning Making files Filing Researching data</li> <li>These two positions are located in the Unemployment Division for Iowa </li> <li>They would be processing paperwork from customers, making phone calls to gather information from customers, working on scanning equipment, sorting paperwork according to document type and reviewing documents for accuracy. </li> <li>The position is very diversified and will need a candidate who can change directions quickly. </li> <li>The department is extremely busy and they need people who are reliable and can keep up. </li> </ul> <p> </p> <p><b>Skills Preferred</b> </p> <ul> <li>Typing Data Entry Experience working with the public would be helpful Explain short term positions and breaks in employment </li> </ul> <p> </p> <p><b>Experience Required</b> </p> <ul> <li>1 year of office experience on the resume </li> </ul> <p> </p> <p> <b>Education Required</b></p> <ul> <li>High School or GED </li> </ul> <p> </p>

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