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Client Service Executive
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Job Description/Requirements
Reporting to: Business Development Manager

Reinit Research is a market and social research company and a survey provider.

Client Service Executive Responsibilities:
Cultivating solid relationships with our panelists through the provision of exceptional service.
Creating a positive onboarding experience for new panelists.
Regularly interacting with panelists through our social media platforms, telephone calls, email communications, or face-to-face meetings.
Identifying ways to overcome panelists' initial dislike of company services.
Maintaining an accurate record of all panel related documents.
Responding to panel inquiries in a timely and professional manner.
Training and providing overall guidance to our field teams.
Create and maintain a panel communication platform
Providing panelists with relevant information on surveys and services offered by the company
Identifying and making promotional/marketing offers to potential panelists

Client Service Executive Requirements:
Bachelor's degree in Statistics, applied statistics, mass communication, business administration Business Management, or a related field or an industry-related field.
Proven experience working as a client servicing executive.
Proficiency in Microsoft Excel.
The ability to work efficiently under pressure.
Excellent organizational and time management skills.
Strong analytical and problem-solving skills.
Effective communication skills.
Exceptional customer service skills.
Deadline-driven and highly motivated individual
Ability to work independently and collaboratively
Has a good social network and a good social media presence

*Experience in Data Collection, Field interviewer, Call Centre agent, Field Sales Force or Front office coordinator will be an added advantage.

Nairobi, KE 254

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