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Retail Customer Service Representative
Location:
KE-Nairobi
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Job Role

Attend to customers by answering product and service questions; suggesting information about other products and services.
Opens customer accounts by recording account information
Escalate information to the respective department
Build sustainable relationships of trust through open and interactive communication
Generate sales leads, cross sell and upsell
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint through phone, email and/ or social media; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Maintains financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Prepare product or service reports by collecting and analyzing customer information.
Contributes to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls
Go the extra mile to engage customers
Answer questions about warranties or terms of sale
Qualifications Required:

Diploma/ degree in a Sales or Marketing Field
At least 1-2 years working experience in a similar position in the automobile industry
Interest in automobile mechanics is advantageous.
Proficient in both Numerical and written communication skills
Computer literacy in MS office
Strong communication, negotiation and interpersonal skills
Self-motivated and driven
Knowledge in CRM system

Newton
Kenya
00100
Nairobi, KE 254

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