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Support Analyst/Oracle PL-SQL
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Mandatory skills: Oracle,PL/SQL, Production Support Experience Good to have skills: Healthcare/Pharmacy Benefit Knowledge Experience range : 10-14 years Role : Support Analyst Responsibilities: Troubleshoot application issues by analyzing data/application/interfaces. Assist during support hours of operation (9AM to 6PM Central Time) and also during off hours for production emergencies. Work on Incidents, Service requests, Problem Records/Tasks and Change Requests within SLA Respond to and act on Alerts within SLA Perform level of effort estimates for assigned tasks and change orders. Identify root causes for technical issues in production. Develop code updates to fix reported defects. Provide detailed information to clients as required. Follow the production support best practices Comfortable with handling night alerts in shifts

E-solutions Inc

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