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site Telecommunication Leader Wilmington, DE ref
Skills: Telecommunication, Site IT, SAP, ServiceNow, IT Management
Job description Job insights Screening questions Candidate pipeline

Experience level: Mid-senior Experience required: 10 Years Education level: Bachelor’s degree Job function: Information Technology Industry: Chemicals Pay rate : View hourly payrate Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders

Telecommunications Competency Lead Role Description:

Lead and manage the End-to-end Telecoms environment in alignment with global strategies and Site business requirements

Work closely with Cluster and Site IT and Telecoms vendors and suppliers as part of the Solutions Delivery team to ensure E2E service delivery in the region with a focus on driving operational excellence, continuous improvement, and governance for the Telecoms domain in accountable for incident management, problem management, change management and capacity management

Manage the Telecoms vendors and partners to optimize service levels and performance; responsible for prompt and timely ticket management for ServiceNow tickets related to Telecommunications services

Ensure compliance with information security controls and standards for all services and solutions, as well as coordinating with sites to provide necessary support for audit and regulatory compliance

Drive LCM (Life Cycle Management) renewals and deployment

Advocate and educate businesses through the regional Cluster IT and site IT on best practices, guidance, and policies within this domain

Document and be knowledgeable about the Telecoms landscape in the region for all Telecoms domain areas and serve as key point of contact for the region Serve as the key focal point for introduction of new Telecoms services, not just in terms of services, but also in terms of contract pricing, terms, and conditions (minimum commitment period and penalties); Work closely with IT sourcing and IT finance teams to negotiate term and manage contract

Ensure new Telecoms services and solutions meet the requirements and provide effective ongoing Run & Maintain support and manage renewals

Understand the vendors contract pricing and conditions and provide insight to the Regional, Cluster and Site IT Leaders as required; coordinate, procure and approve all Telecoms related purchases

Responsible for driving improvement relative to the configuration and performance of networks and telecommunications, as well as working with Site IT Leads to implement

Responsible for analyzing telecommunications performance and solutions to drive improvement

Responsible for reviewing all telecommunications invoices from vendors for accuracy and maintaining budget/forecast for financial outlook; responsible for maintaining all and purchase orders relative to telecommunications services


University or advanced degrees in IT related fields with minimum 10 years’ experience in leading and managing Telecoms related areas in a regional, complex, matrix organization

Able to work in a complex environment consisting of multiple stakeholders with the need to constantly communicate, negotiate and influence to get results Possess good knowledge of IT infrastructure in general and competent in the areas of Telecoms comprising of but not limited to the following areas: Network, Voice solutions, Firewalls etc.

Strong vendor management skills and experience with depth in understanding of service level agreement, metrics, and contract pricing

Possess good general IT management knowledge and skills in the areas of service support, service delivery, compliance /audit, vendor management and client management

Experience managing budgets and reviewing invoices for accuracy

Knowledge of ServiceNow (preferred)

Knowledge of SAP (preferred)

jonathan thompson
San Diego, CA 92126

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