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Sr BSA/Jira Admin/Product Analyst
Location:
US-VA-Mechanicsville
Jobcode:
3548480
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Apex Systems is hiring for an Sr BSA Jira Admin. Small SaaS/COTS Product Analyst & AdministratorJob Summary:This contract position will be serving as a Sr. BSA and Atlassian JIRA and (link removed) Administrator. Should the authority purchase and implement other small COTS/SaaS applications, this position would be instrumental in both their implementation and future maintenance and (link removed) addition to support activities, the incoming candidate will also be responsible for any requirements development and prioritization of enhancement requests. They will also be responsible for escalating platform related issues and partnering with the appropriate vendor for resolution.The incoming candidate needs to be a self-starter and fast learner, who remains calm under pressure and who possesses excellent time management skills with an ability to communicate with colleagues from various areas of the organization. Primary Responsibilities:Serve as IT product configuration administrator for Atlassian JIRA, (link removed) and any other small SaaS/COTS products implemented in futurePartner with business and IT stakeholders to identify and implement configuration-based enhancements to support Atlassian JIRA and (link removed) based on industry best practicesTroubleshoot and resolve configuration-related issues and defects and determine whether to escalate to vendor supportPartners with the key stakeholders to evaluate product upgrades and perform an impact assessment on both the existing systems and business processesElicits and writes requirements for all requested enhancements to supported productsCreates and/or maintains appropriately detailed business and system documentationCreates detailed data mappings, as needed, for data integration with legacy systemsServes as an escalation point of contact for the IT Production Support Team for supported systemsPartners with key business and technical stakeholders to maintain and/or establish standards and governance to ensure adherence to standards when it comes to the administration, maintenance and enhancement of the supported applicationsPartners with key business and technical stakeholders to annually review, maintain and/or develop an operational support plan for the productsServe as the subject matter expert for both the use of the supported applications and their technical implementationWorks with other IT functional groups to resolve issues related to connectivity and interfaces with other ABC systemsDirects stakeholders to submit a project initiation request for enhancements or additions that exceeds the bandwidth, capacity and/or capabilities of day-to-day administration and 3rd party vendor supported enhancementsCoordinates change management efforts and for ensures that the change management process is followed for each release, including those that contain just product configuration changesMentor(s) and trains a back-up resource if/when available Required Experience/Skills:Has previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administratorAbility to learn new products and systems quicklyPossesses excellent problem solving and technical troubleshooting capabilitiesIs a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete themWorks independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasksAble to balance multiple assignments simultaneously based on priority and complexityPossesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how)Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progressEffectively facilitate meetings and requirements gathering sessionsWrites specific, measurable, and testable user stories with detailed acceptance criteriaProficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio)Makes recommendations for the logical design of COTs product enhancementsPublishes clear and effective process flows Highly Desired:Previous experiencing using and/or administering Atlassian JIRAPrevious experience using and/or administering (link removed) Required Skills : 7+ years as a Business Systems Analyst or Technical Business Analyst Jira- needs to know how it works but not neccessarily super hands on with it every day Needs to have good communication- they will be the liason to C suite executives and stakeholders Basic Qualification : Required Experience/Skills: Has previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administrator Ability to learn new products and systems quickly Possesses excellent problem solving and technical troubleshooting capabilities Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks Able to balance multiple assignments simultaneously based on priority and complexity Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how) Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress Effectively facilitate meetings and requirements gathering sessions Writes specific, measurable, and testable user stories with detailed acceptance criteria Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio) Makes recommendations for the logical design of COTs product enhancements Publishes clear and effective process flows Highly Desired: Previous experiencing using and/or administering Atlassian JIRA Previous experience using and/or administering (link removed) Additional Skills : Required Experience/Skills: Has previous experience as a Sr. BSA and as either a cloud-based or on-premise COTS product administrator Ability to learn new products and systems quickly Possesses excellent problem solving and technical troubleshooting capabilities Is a self-starter and independent worker; does not require detailed instructions on what tasks to complete or how to complete them Works independently and is able to effectively and efficiently translate business, process and technical goals into actionable tasks Able to balance multiple assignments simultaneously based on priority and complexity Possesses excellent verbal and written communication skills with both IT and Business Professionals at all levels of organization (able to speak to big picture as well as technical details and knows when to speak to each and how) Diligently, but tactfully pursues answers to needed questions to address gaps and advance work progress Effectively facilitate meetings and requirements gathering sessions Writes specific, measurable, and testable user stories with detailed acceptance criteria Proficient with Microsoft Office 365 (Word, Excel, PowerPoint, Visio) Makes recommendations for the logical design of COTs product enhancements Publishes clear and effective process flows Highly Desired: Previous experiencing using and/or administering Atlassian JIRA Previous experience using and/or administering (link removed) Background Check :YesDrug Screen :YesNotes :Candidate does not have to be local but must be willing to relocate to Mechanicsville, VA for the position. It will be remote 3 days a week and 2 days on site in a hybrid environment. Selling points for candidate :Project Verification Info :Candidate must be your W2 Employee :YesExclusive to Apex :YesFace to face interview required :NoCandidate must be local :NoCandidate must be authorized to work without sponsorship ::NoInterview times set : :NoType of project :Assessment/AnalysisMaster Job Title :Bus. Analyst: TechnicalBranch Code :Richmond

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