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Detailed Job Description:

Excellent Communication Skills – ability to work at all levels with in organization. This role would also require to engage and communicate with Sr. Leaders (MDs and Eds)
Project Management – This person will be required to manage issues and associated action items to closure. So this position will require ability to manage multiple work streams
Stakeholder Management / Collaboration – This position will require to manage technology & business stakeholders and coordinate issue resolution
Incident Management – Ability to manage active incident / maintain composure during his pressure situations
Conduct Post mortems – Familiarity with various Root cause analysis techniques. lead & conduct incident post mortems
General Understanding of technology trends, infrastructure components, reporting tools
Familiarity with ITIL frameworks