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Customer Service Rep + Warehouse
Location:
US-IL-Geneseo
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Mon-Fri 7:00am-4:00pm
*Steel Toed Shoes Required**
**Possible Temp to hire position for the right candidates**

Job Description: Majority of the time will be spent doing Customer Service task but some light warehouse duties will also be required. Light warehouse duties will include but are not limited to: Labeling pallets for shipment. Opening and receiving small box shipments of supplies. Delivering paperwork to and getting paperwork from warehouse staff and drivers. Labeling containers, light packaging & preparing items for shipping as well as other duties as assigned.Customer Service duties include but are not limited to: Answers telephone call inquiries. Promotes an organization's products and services. Communication with customers on orders and financial account management.Generate and take orders from customers. Invoice customers. Researches and resolves complaints to ensure customer retention and satisfaction. Performs work within a defined customer, geography, or product line. Understands and demonstrates teamwork. Understands the importance of follow up and acts accordingly. Displays high levels of accuracy and attention to detail. Requires some supervision. Skills: Excellent oral communication skills. Ability to Multitask. Ability to rely on instructions Intermediate. Computer skills in order to enter data and create and edit data. Excellent communication skills including, the ability to verbally communicate clearly. Clarify problems or issues. Good listening skills. Professional and courteous. Positive attitude. Possesses and executes basic problem solving and decision making skills. Strong attention to detail. Possess good organizational skills. Customer friendly and positive attitude. Ability to work in a team environment. Knowledge: Knows, understands and applies well the fundamental business concepts, practices and procedures. Knowledge of Microsoft Office, Outlook, Internet Explorer, etc. Education: high school diploma or equivalent. Previous administrative or customer service experience/skills. Steel Toed Shoes Required.

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