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Customer Services Support Operator 4
Location:
US-IL-Buffalo Grove
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Shift Start and End Time =8AM - 5PM

Enroll, Cancel students in training classes
Communicate with Field Supervisors to identify new hire training paths
Assign training paths to students
Develop and run reports
Identify and escalate data issues
Assign Job roles to students and supervisors
Order class materials
Set up training classes
Organize meetings and events

Responsibilities:
Enter, delete and modify students data in Learning Management System
Search, Modify and Update student data, course descriptions and class data
Use Excel to monitor data using v-loop up functions
Communicate with managers, employees via telephone and email
Execute student experience functions from enrollment to class closeout
Gather and enter student sign in results
Monitor student pre-requisites
Produce class data for instructors
Contribute at logistics meetings
Ensure data in Learning Management System is entered accurately
Setup training rooms
Respond to student questions
Qualifications:
High School degree.
2+ years of related experience.
Ability to learn custom software (Learning Management system)
Excellent written and verbal skills
Excel v look up skills
Positive attitude, Creative, Dependable, Ambitious, Growth mindset
Ability to work well in a team environment
Detail Oriented
10% travel

CorTech LLC

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