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MRI Field Service Engineer
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Chicago/ Milwaukee based Field Service Engineer sought for award-winning surgical suite medical device company. Products center on imaging and navigational devices used in hospital OR suites, focus on MRI. You will be involved in installations, maintenance, upgrades, working collaboratively with customers, sales, and company design and quality engineers, to augment user experience and bring user feedback back to the company. Home based role with 75% travel, primarily throughout the MidWest. Will consider new grads or mid-senior level - this is not a management position. OK to be based in Chicago or Milwaukee area, close to major airport, e.g. O'Hare.


Medical device - Installations, maintenance, repairs, troubleshooting, upgrades, providing excellent service and promoting customer retention.
Support of clinical application specialists.
User training and certification.
Event-centered sales and marketing support.
Customer relationship building.
Up to date with healthcare vendor compliance and credentialing services.


Min 1 to 3 years as FSE servicing / working with advanced medical devices.
New grads may be considered.
Background with tools and test equipment, mechanical devices, computer networking, telecom systems.
Will be at ease with live surgery, working with surgeons, principals, staff, and aware of protocols.
Excellent written and verbal communication, problem-solving, customer service, computer skills.
Valid driving license and passport.
Able to do 75% travel.
Experience with PACS, DICOM, RIS, as well as hospital IT connectivity, networks and troubleshooting.
MRI or CT of interest.
Understanding of clinical workflows in OR departments and radiology great to have.

Herbert Hess
Hess Associates Executive Search
170 The Donway West
Suite 711
Toronto, ON M3C 2E8
Phone: 416-447-3355

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