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IMMEDIATE NEED Role : Desktop Support Analyst Location: Tampa, FL Client: HCL America Hiring Mode: Contract Job Description Required Experience, Skills and Qualifications Tech Skills: 2 years of Technical helpdesk or technical call center experience is necessary. Disciplined, systematic problem-solving skills required. Hands-on work experience with the following: Windows Operating systems Clients: Windows7, Windows Vista, Windows XP, Windows 2000 Servers: Windows 2000, Windows 2003, Windows 2008, Knowledge of Active Directory, Exchange 2003/2007 ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, and ServiceNow Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio Internet browsers (e.g. Explorer, Chrome, Firefox), Current experience with troubleshooting VPN and remote dial-in user s Support for laptop, desktops, printers, and apple products Others: A e Acrobat and other common desktop applications like Winzip, etc Experience with troubleshooting VOIP issues Understanding how to read and collect log files for applications Experience with remotely installing software using PowerShell Experience: Helpdesk: 1 year (Required) 2 years of remote troubleshooting experience 1 year of call center experience Current A+ certificate or relevant hands-on experience