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Remote - UC Engineer
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Position: UC Engineer Location:Texas,Remote Duration:Long Term Contract Client: Infosys Job Description: To provide level 2 support and to ensure a professional and consistent delivery of quality service to Infosys customers and achievement of operational targets 2- 4 years of Industry experience, preferable ITIL Based technical support desk in the telecommunication industry. 2 years of relevant technical experience mandatory Good network support knowledge and experience Service oriented, customer focused with good customer service skills. Good networking/communications background. Experience in Service Now (preferred) Call Manager/Unified Communications Manager 4.x through 8.x and Unity Call Manager Express/Unified Communications Manager Express Unity Express. Knowledge of PhoneEx and Attendant Console Experience on Gateway & Gatekeeper in VoIP network Strong knowledge of Cisco Voice Gateways, SIP/H.323/MGCP Troubleshooting skills for VoIP network (VoIP routers e.g. dialpan, translation, policy map, routing etc. good experience on cisco applications WebEx /Jabber etc. Knowledge of Cisco unified mobility manager. Brief Experience of fundamental Network, LAN/WAN topologies and protocols Good interpersonal skills. Ability to carefully plan and co-ordinate work according to a demanding time schedule Good time management, organizational and communication skills (link removed) Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach. Ability to work under pressure Ability to deal with multiple tasks (link removed) Proactive, self motivated and determined attitude. Problem solving skills (link removed) Bachelors Degree in Engineering CCNA , CCNA(Voice),CCVP Certified Able to cover Flexible working hours/shift patterns as and when required (24*7


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