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Senior ELEVATE Consultant
US-CA-San Jose
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About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCCs network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCCs success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCCs tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting (link removed).Job Description Summary
The ELEVATE Advisor, as part of a team, consults with clients to define and meet critical business goals. As the project expert, the Senior Consultant is responsible for the creation, execution and ongoing management of client specific standard operating procedures, action plans, and associated goals.

Position requires a minimum of 25-30% travel.Job Duties

Manage a team of ELEVATE Advisors
Travel (25-30%) to customer sites throughout the United States to conduct end to end process reviews and/or client process implementation
Facilitate on-site process reviews to fully understand and document current state end-to-end processes
Leverage strategic and operational business consulting skills to identify areas of process where inconsistencies, gaps, inefficiencies or general opportunities exist
Conduct interactive readout of full current state processes with appropriate callouts on areas of opportunity to bridge the gap to desired state
Build and document full desired state process plan, incorporating best practices for each customer around CCC ONE
Define customer-specific project plan based on areas of opportunity identified with specific targets and goals per focus area and role
Conduct monthly insight and action meetings with client to ensure visibility of progress, challenges and opportunities including a defined monthly action plan
Communicate customer status, action items, project plan and risks to the account team and ELEVATE Leadership
Manage issues and resolution of issues pertaining to any and all implementations
Perform post implementation reviews with internal and external clients and provide feedback to appropriate management
Create and maintain ELEVATE implementation materials such as the On-site agendas, ELEVATE Playbook, Current State Flow, Desired State Flow, Insight and Action plans, Theme of the Month presentations and other necessary documentation
Ensure success of customer renewal

Perform as role model in the following:
Ability to affect change
Ability to establish goals and strategic plans
Problem solving and analytical/critical thinking ability
Presentation (Creation and Delivery Remote and Live)
Negotiation skills
Attention to detail/Organization skills
Documentation (Complete, concise, timely)
Adaptability and ability to work in a fast-paced environment with cross-functional teams
Successful time management
Industry experience
CCC ONE experience
Prior people management experience
Peer Mentorship
Microsoft Office (PowerPoint, Excel, Visio, OneNote, Teams, Adobe)

About the companys Commitment to its employees:

CCC Intelligent Solutions employees are part of an inclusive culture that brings together diverse backgrounds and perspectives. Our team is defined by our values of: Integrity, Customer-Focus, Innovation, Diversity & Inclusion, and Tenacity. Together, we help our clients and each other achieve new goals.
CCC is committed to providing employees with opportunities to advance their careers and skillsets. CCC team members receive access to training and education reimbursement is available.
CCC offers competitive compensation and generous benefits. Health insurance, PTO, 401K, are just some of the benefits available to team members.
CCCs top priority is the health and safety of our clients and our staff, which is why we have expanded our remote work benefits during the COVID-19 pandemic. Qualified job candidates will be interviewed by phone and video. Dependent upon role and responsibilities, new hires will be eligible for remote work immediately, with all necessary office equipment provided upon start date.

Each team member plays an important role in the companys success and each team member has a voice. CCC employee engagement and job satisfaction ratings consistently exceed industry norms underscoring the value CCC places on its employees.

CCC Intelligent Solutions

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