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Field Technician - Level-2
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Title: Field Technician - Level-2

Location : Boise, ID

Onsite: From Day 1

Job Description:


  • Provide support to end users or processes that cannot be resolved by 1st level support
  • (Help Desk)
  • Setting up and configuring new laptops and desktops
  • Troubleshoot complex operating system and hardware related issues
  • Replace or upgrade consumer replaceable parts (like Harddisk, memory, graphic cards)
  • Work with OEM vendors for hardware replacement (like Motherboard, Monitor etc.)
  • Performs system management using tools such as Active Directory, Group Policy, PowerShell, SCCM and other agency tools
  • Ability to resolve issues in Virtual environments (like VDI, Citrix etc.)
  • Preferred experience and ability to support Unified Endpoint Management (UEM)environment (like Workspace ONE, MS EMS, Cisco Meraki etc.)
  • Provide onsite video support for conferences / meetings
  • Ability to provide basic troubleshooting for AV equipment's (like polycom, projects etc.)
  • Strong understanding of ITIL process and knowledge of other infrastructure technologies
  • Work with software vendors for issues and root cause
  • Good team player and work with other IT support teams for resolution
  • Strong analytical ability, reporting, documentation and user education skills required
  • Provide onsite and remote Executive (white glove) support
  • Ability to lift more than 30 pounds
  • Minimum 3 years desktop / deskside support experience
  • Must have strong operating system and hardware knowledge
  • Work experience in multiple laptop and desktop hardware platforms is plus
  • Strong understanding of Windows, networking and server architectures is require
  • Medium to expert knowledge in O365 tools and services
  • Must have strong verbal communication
  • Experience in Active Directory, SCCM, Imaging tools is advantage
  • ITIL Certification is plus
  • MCSE or MCITP or A+ Certification preferred

Conrelv Solutions Inc

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