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Service Desk Specialist II
US-KS-Overland Park
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At least 3 years relevant experience required. Serve as a central point of contact for all client associates. IT questions, problems, or request for information of any supported application, utility or system. Troubleshoot, diagnose and resolve problems related to operating systems, hardware and software. Provide accurate problem analysis, including business impact, and facilitate implementation of timely solutions. Document problems and conversations to create a log that can be referenced by other technicians and for training purposes.

Target Start: Mid to late October
No remote candidates
Business Group is Technology Service Desk
Extension possible

Skillset Matrix - Primary Function is answer calls coming into the Technology Service Desk.

Preferred background/prior work experience? 3 years of experience with support and call environment is preferred but not required

Priority soft skills Customer engagement is our number one priority, so soft skills formal or informal are one of the highest priorities.

GCB Services LLC

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