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IT Support Analyst Location: US-VA-Herndon Email this job to a friend
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TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our Client is a manufacturer of electronic instruments and electromechanical devices. They operates through two segments: Electronic Instruments and Electromechanical. The Electronic Instruments segment designs and manufactures analytical, test, and measurement instrumentation for the energy, aerospace, power, research, medical, and industrial markets. The Electromechanical segment provides automation and precision motion control solutions, as well as electrical interconnects, specialty metals, and thermal management systems. Title: Engineering/Technology - IT Support Analyst Work Location: Herndon VA 20171 -
Provide technical support and troubleshoot regarding: -
Connectivity and wireless signal issues -
Sensor, in Truck technology issues -
Product installation assistance -
Manage the Hardware RMA process for all customers -
Collaborate extensively with peers, members of the Customer Experience team and Engineering team -
Interact with customers and team members with professionalism and maturity -
Manage queue daily by prioritizing tickets, updating status, and documenting all action taken -
Perform special projects and other duties as assigned |