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Associate Outbound Call Research
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About CCC
CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCCs network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020, 2021 & 2022. Diverse perspectives and experiences are core to CCCs success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCCs tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 6 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCS). Find out more about CCC Intelligent Solutions by visiting (link removed).Job Description Summary
The Associate Outbound Call Research Representative main objective is to review the medical images received electronically or via mail and verify if the claim information matches the information on record and provide clients with excellent customer service.Job Duties

Flexibility to work within the hours of 7 am until 7 pm Monday through Friday.
Review medical information via images scanned into the Medflow database.
Determine if any information is missing or needs to be further verified.
Make outbound calls to providers, attorneys, billing services, and other insurers as needed to obtain the missing information.
Document information received in both the Medflow database and the Customer Service software specific to each image viewed.
Communicate clear and precise directions regarding the information obtained.
Move the medical bill image to the next appropriate department for further review or return to the provider.
Identifies system problems and process improvement opportunities and communicate effectively with other departments within CCC Casualty.
Recognize and document repetitive error trends.
Interface with other customer service representatives, providers, attorneys, billing services, and other insurers while maintaining a professional attitude.
Meet or exceed the Quality and Production metrics established for this role.
Performs other duties as required by management.

A minimum of a High School diploma or equivalent is required.
1-2 years customer service experience in an Inbound/Outbound Call Center environment is preferred.
Attention to detail.
Ability to communicate to supervisors and other colleagues in a clear and concise manner.
Ability to adapt to a changing work environment with the willingness to learn new skills and develop greater knowledge.
Ability to learn Outbound Call Research Workflows.
Meet or exceed the Quality and Production metrics established for this role.
Adhere to company established attendance and performance guidelines.
Ability to work independently as well as in a team environment.

CCC Intelligent Solutions

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