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Senior Systems Administrator (Jira)
US-CA-San Diego
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Responsible for planning, designing, supporting, and implementing technical components and strategies for Atlassian Jira Service Management, Software, Access, Confluence, and Insight. Additionally, the Sr. System Administrator - Jira will integrate auxiliary systems and services with Jira such as Okta ALM, Active Directory, Atlassian plug-ins and any other relevant systems and services.

* Designs, builds, tests, implements, & supports Jira projects, workspaces, reports, workflows & dashboards
* Specific responsibility for migration and integration of other Jira instances or ticketing solutions into our Jira instance for our companies and subsidiaries worldwide.
* Documents the deployment, troubleshooting, and operational processes required to build and operate our Atlassian Jira eco-system.
* Develops and delivers appropriate training documentation that is customized to our Jira environment
* Works with all departments to develop and deliver Jira solutions, customer portals, dashboards, and reports
* Provides Jira administration, including creation and management of custom projects, workflows, security schemes, custom fields, dashboards, and report configurations.
* Manages Jira user groups and project roles along with Jira plug-ins and integration into other platforms
* Evaluate and make recommendations for new and existing plug-ins to the Atlassian stack
* Coach and mentor team members on agile standards and best practices - Scrum and Kanban
* Assesses the scrum maturity of the teams and coaches them to higher levels of maturity
* Evaluates and implements Insight asset management if applicable
* Proactively identifies and eliminates impediments to facilitate flow through the system
* Works with teams to identify and implement automation opportunities to improve efficiencies
* Proactively maintains and develops corporate applications and system Back End infrastructure
* Performs periodic reviews of the system environments for configurations, permissions, workflows, integrations, and logs
* Manages, coordinates, and implements software upgrades, patches, and hot fixes
* Provides input on ways to improve the stability, efficiency, and scalability of our IT service platforms
* Provides L2/L3 support and advanced troubleshooting for the entire user community, including remote sites and brands
* Partners with cross-functional teams to design and implement solutions consistent with industry standards and best practices
* Available as needed for problem resolution, system implementation and augmentation on a 24x7 basis
* Creates and maintains detailed system documentation to support, clear and compelling communication and drives alignment and standards between all sites and brands
* Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technologies
* Satisfies customers with a state-of-the-art solutions by unlocking the potential of new technologies
* Takes ownership and responsibility for tasks that are assigned
* Demonstrates consistent professional and superior customer service and interpersonal skills
* Performs all other duties as assigned by the supervisor and or manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
* Advanced knowledge of Atlassian Jira stack and administration of Jira modules
* Ability to construct custom dashboards using various filter types in Jira
* Ability to construct Confluence pages and integrate Jira projects with Confluence pages
* Proven depth of knowledge and hands-on experience in Microsoft and TCP/IP Networking environments
* Thorough understanding of Active Directory & cloud Interfaces, including Okta MFA and ALM
* Professionalism, reasonable judgment, a sense of ownership and responsibility as well as extraordinary communication and customer service skills are imperative to the success of this position
* Keeps abreast of current developments and trends in relative areas of technology
* Detail-oriented and willing to follow specific processes and willingly take specific direction
* Able to produce professional documentation for standards, policies, and procedures
* Learns and adapts quickly to new situations and changing priorities in hectic and chaotic environments
* Able to embrace an environment that is constantly changing to meet the needs of the business

* Bachelor's degree in information technology, computer science, engineering or related field
* Experience in design and deployment of multiple Jira projects
* Experience of creating one or more ticketing solutions using Jira Cloud
* Advanced administration knowledge on Jira, and proficiency in Atlassian tool suite
* Proficient in Project Setups, components, Jira reporting, report filters and dashboard creation
* Certification in team agile practices (eg, CSM, CPF, SAFe) or >4 years of equivalent work experience
* Tech savvy, ability, and passion for learning new technology and tools
* Passion for customer support and a drive to help end-users
* Ability to: plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively and promptly.

Red - The Global SAP Solutions Provider

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