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Information Technology Help Desk Support
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Other Roles and Responsibilities

Must to accept rotational shifts.

MCSE, CCNA, or similar certifications desirable.

Expertise in helpdesk, Active Directory management, unlocking applications.

Hand on experience in application support, password reset.

Adherence to ISO 9001:2008, ISO 27001, Policies & Procedures

Ability to demonstrate experience of AD (Active Directory, ADFS, Group Policy management, etc.)

Customer-centric career experience and excellent Time management skills.

Ability to work within customer focused team

Excellent communication skills

Take ownership of customer issues reported and see problems through to resolution.

Troubleshoot and resolve issues through sharing best practices and direct resolution.

Excellent written and verbal communication and effective organizational and multi-tasking skills. Proven ability to quickly learn new technical domains and train others.

Should be flexible to work in an operational environment, rotational shifts and on-call schedule.

Intuitive Apps Inc.

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