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Order Management Specialist
Location: US-WI-Waukesha
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Role is Remote. Is this a temp to perm position could be if I have jobs that open up. Description Required skill set Clear thinker, multi tasker, high energy, able to work in a high volume, stress environment, computer literate, able to learn Oracle and other tools we use to fulfill customer orders. A brief overview of your facility and what you produce We are in GE Healthcare service. Our customers are field engineers that service healthcare equipment at the hospitals. They order part s and we fulfill the orders by working with internal and external suppliers. Role Summary/Purpose The Customer Parts Delivery Coordinator is part of the Customer Solutions Team and reports into the Global Services Parts Organization. This role triages and fulfills medical equipment part orders for USCAN Customers. Partners with the material planners and suppliers globally to resolve part backorders. Key responsibilities include: Perform professional customer call handling and communication Resolve part backorders for LCS and Imaging Modalities Deliver part solutions within the required global compliance guidelines Act independently in a self-directed manner Directly place orders with internal and external suppliers Leverage computer tools and on-line databases to determine best actions to take on orders. Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance. Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams. Communicate timely and accurate order status with field service teams and customers Successfully pass orders to the next shift or responsible coordinator as needed Paid overtime, rotating weekends/holidays and/or off hours to support our customers Qualifications/Requirements Clear communications written/oral Critical Thinker/Problem-solving experience Demonstrated team player that is effective working independently in a complex environment Ability to work in a fast-paced environment Desired Characteristics: - Associated Degree or equivalent experience
- Oracle application experience
- Proven strong customer advocate
- Parts logistics and global systems understanding
Arete Technologies Inc
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