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Incident Manager / Commander
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Incident Manager 8yrs to 12yrs experience, work in a 24X7 technology restoration and availability command center.
General Skills:

  • Mandatory Exposure to tools Service Now Tool, xMatters
  • Experience in managing and defining best practices based on the ITIL Incident framework
  • Strong written and verbal communication and relationship management skills.
  • Extensive problem-solving skills.
  • Extensive experience with standard desktop tools, including Microsoft Office
  • Team Management skills
Process Skills:
  • Experience with ITIL V3, specifically in Major Incident Management
  • Experience with Problem Management
Behavioral Skills:
  • Should be able to drive restoration calls independently, Attention to Detail, Quality Focus
  • Good analytical skills and be able to correlate the issues, Good decision making, Focus on Process Improvement
  • Self-starter: ability to begin working with minimal coaching
  • Strong communication skills. Provides information to others both internal and external to the organization. Ability to
  • work independently as well as part of a team on multiple overlapping issues.
  • Maintains a professional demeanor and attitude while being assertive, Deductive reasoning
  • Command and Control presence while managing critical incidents.
  • Ability to challenge information if the response does not fit the situation
  • Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume
  • environment
  • Ability to manage a diverse, remote team
Education Qualification:
  • Bachelor's degree in computer science / information system or equivalent.
  • ITIL v3 certified
  • Technical certifications a plus
What's in for you?
  • At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and
  • nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
  • With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other
  • deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the
  • organization.
  • You get an open and transparent culture along with freedom to experimentation and innovation
  • **(Include any other points specific to the team/ project is required)
About the practice/ Project:
  • BAU Support.

Cortex consultants LLC

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