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Incident Manager 8yrs to 12yrs experience, work in a 24X7 technology restoration and availability command center.
General Skills:

• Mandatory Exposure to tools Service Now Tool, xMatters
• Experience in managing and defining best practices based on the ITIL Incident framework
• Strong written and verbal communication and relationship management skills.
• Extensive problem-solving skills.
• Extensive experience with standard desktop tools, including Microsoft Office
• Team Management skills

• Experience with ITIL V3, specifically in Major Incident Management
• Experience with Problem Management

• Should be able to drive restoration calls independently, Attention to Detail, Quality Focus
• Good analytical skills and be able to correlate the issues, Good decision making, Focus on Process Improvement
• Self-starter: ability to begin working with minimal coaching
• Strong communication skills. Provides information to others both internal and external to the organization. Ability to
• work independently as well as part of a team on multiple overlapping issues.
• Maintains a professional demeanor and attitude while being assertive, Deductive reasoning
• Command and Control presence while managing critical incidents.
• Ability to challenge information if the response does not fit the situation
• Ability to handle multiple priorities, professionally manage time while meeting deadlines in a fast paced, high volume
• environment
• Ability to manage a diverse, remote team

• Bachelor's degree in computer science / information system or equivalent.
• ITIL v3 certified
• Technical certifications a plus

• At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and
• nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
• With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other
• deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the
• organization.
• You get an open and transparent culture along with freedom to experimentation and innovation
• **(Include any other points specific to the team/ project is required)

• BAU Support.