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Process Trainer ( only Females)
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Job Description

Designation : Process Trainer (Females only)

Relevant Experience : 4 Years as Process Trainer

Job Location : Salt lake Kolkata

Qualification : Minimum Graduation

Fluent in Bengali mandatory

Roles and Responsibilities

  • Handling End to End Process Training for New Hire Team as per the client need and requirement.
  • Well versed in training the objection handling calls.
  • Handling the refresher training for existing team players.
  • Ensuring process training with the Modules & PPT(s) prepared before the training starts.
  • Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
  • Mock calls and feedback sessions.
  • Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
  • Training on rebuttal(S)/strategies.
  • Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
  • Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
  • Collate the training results and documentation of the same to present the particular agents performance to the HOD & Senior Management weekly/monthly.
  • Ensuring result oriented & improvement programs for existing team players.


  • Trainer should have handled & trained the teams (Domestic BPO).
  • Need to have excellent communication & presentation skills.
  • A minimum of4 years' experience as a process/sales trainer.
  • Ability to meet or exceed Performance Competencies.

Employement Category:

Employement Type: Full time
Industry: Education / Training
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Process Trainer ( only Females)

Contact Details:

Company: Frankfinn Institute
Location(s): Kolkata


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