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Job Description
Designation : Process Trainer (Females only)
Relevant Experience : 4 Years as Process Trainer
Job Location : Salt lake Kolkata
Qualification : Minimum Graduation
Fluent in Bengali mandatory
Roles and Responsibilities
- Handling End to End Process Training for New Hire Team as per the client need and requirement.
- Well versed in training the objection handling calls.
- Handling the refresher training for existing team players.
- Ensuring process training with the Modules & PPT(s) prepared before the training starts.
- Handling the mock calls & barging live calls before/ post-handover is done to the process Head.
- Mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and ppts. and present information, using a variety of instructional techniques and formats also develop alternative training methods if expected improvements are not seen.
- Training on rebuttal(S)/strategies.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Collate the training results and documentation of the same to present the particular agents performance to the HOD & Senior Management weekly/monthly.
- Ensuring result oriented & improvement programs for existing team players.
Qualifications:
- Trainer should have handled & trained the teams (Domestic BPO).
- Need to have excellent communication & presentation skills.
- A minimum of4 years' experience as a process/sales trainer.
- Ability to meet or exceed Performance Competencies.
Employement Category:
Employement Type: Full time
Industry: Education / Training
Role Category: Operations Management / Process Analysis
Functional Area: Not Applicable
Role/Responsibilies: Process Trainer ( only Females)
Contact Details:
Company: Frankfinn Institute
Location(s): Kolkata
frankfinn
