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DirectClient: Texas Department of Transportation(TXDOT)Title: ITSM Process Improvement ManagerLocation: Austin, Texas 78731Duration: 12 months with possible extensionLast date for submission: June 20, 2022 (2.00 PM-CST) Note: Remote allowed until COVI-19 situation settles. If the resource is in the Austin area, the current requirement is to be in the office a minimum of once a week. WORKER SKILLS AND QUALIFICATIONSMinimum (Required): Years Skills/Experience2 Experience delivering process re-design and/or best practice implementation, using approaches such as Lean and Six Sigma to achieve results2 Experience leading problem-solving with cross-functional teams to deliver improvements1 Experience mobilizing and leading people in cross functional teams, with excellent interpersonal and organization/management skills and an ability to motivate teams to accomplish shared goals under timelines1 Experience with IT Service Management, ITIL practices3 Strong verbal and written communication skills.2 Demonstrated use of data to drive decisions, yet comfortable with ambiguity and able to balance a bias for action with an understanding of appropriate risk