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Acct Svc
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TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.
Job Title: Acct Svc
Work Location: Lafayette LA 70506
Duration: 12 Months (Part Time)
Work Type: Contract
Job Type: Onsite

Role Summary:

What You'll Do
  • Warmly welcomes and greets customers as they walk in the store and ensures customers have a warm and friendly goodbye when leaving store
  • Captures name, reason for visit, takes all equipment from customer and gives him/her the card filled out with the last 4 of the UPC
  • Efficiently manages customer queuing area from waiting area to appropriate service area in store
  • Identifies effective ways to build and maintain relationships with customers
  • Attentively responds to customer inquiries, problems, and complaints and refers them to the appropriate associate
  • Keeps all equipment stocked
  • Keeps all drawers stocked with equipment and marketing materials
  • Empties returned equipment cart regularly including carts at stations
  • As time permits, demo the mini box, connection steps and the TV industry page with customers in line for mini box (customer education)
  • Supports bill payments at kiosk as appropriate
Qualifications - Minimum
  • High School diploma, GED, or relevant work experience
  • Ability to meet established customer experience targets
  • Willingness to work a flexible schedule which includes weekends, evenings, and holidays
  • TekWissen Group

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