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Help Desk Supervisor Hybrid
Location:
US-TX-Dallas
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Job Title: Help Desk Supervisor (Hybrid)

Location: Atlanta, GA

Duration: 6+ Months

Job Type: Corp-Corp / 1099 / Contract W2

Rate: $40/hr. on C2C

Client: State of Georgia

Interview Type: Webcam OR InPerson

Note: Local Atlanta Metro Candidates ONLY. This is a C2H position

Job Description:

Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide

Job Summary:

Direct supervision of remote Customer Support staff located across the state

100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service

Coordinate staff scheduling, supervises workload and project status

Ensures compliance with company policies, customer requirements, quality goals

Monitor trouble calls & ensures their timely and effective completion

Provide management level reports on activities, metrics, trends and issues

Recommend purchase of new equipment and tools to improve staff effectiveness

Skill Matrix

Skill

Required /Desired

Amount

of Experience

Experience in a Windows 10 PC environment performing general IT system support

Required

5

Years

Technical supervisory experience, with preference given to management of remote staff

Required

3

Years

Possesses significant knowledge of client/server and internet systems architectures.

Required

5

Years

Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx

Required

5

Years

A+, Network+, MCSA, CCNA or certification in a closely related field

Highly desired

2

Years

Excellent written and verbal communication skills

Highly desired

2

Years

Recruiter Details:

Recruiter Name: Venkat

Contact Number: 832-219-3883

About GSK Solutions Inc:

GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.

GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.

GSK Solutions

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