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Job Title: Help Desk Supervisor (Hybrid)
Location: Atlanta, GA
Duration: 6+ Months
Job Type: Corp-Corp / 1099 / Contract W2
Rate: $40/hr. on C2C
Client: State of Georgia
Interview Type: Webcam OR InPerson
Note: Local Atlanta Metro Candidates ONLY. This is a C2H position
Job Description:
Under limited supervision, assume primary responsibility for Information Technology remote support staff for agency computer systems. Supervises User Support Technicians assigned to multiple metropolitan area offices and/or agency offices statewide
Job Summary:
Direct supervision of remote Customer Support staff located across the state
100 % travel to perform site visits, performance evaluations and staff training and/or mentoring sessions geared to gauge & improve overall customer service
Coordinate staff scheduling, supervises workload and project status
Ensures compliance with company policies, customer requirements, quality goals
Monitor trouble calls & ensures their timely and effective completion
Provide management level reports on activities, metrics, trends and issues
Recommend purchase of new equipment and tools to improve staff effectiveness
Skill Matrix
Skill | Required /Desired | Amount | of Experience |
Experience in a Windows 10 PC environment performing general IT system support | Required | 5 | Years |
Technical supervisory experience, with preference given to management of remote staff | Required | 3 | Years |
Possesses significant knowledge of client/server and internet systems architectures. | Required | 5 | Years |
Familiarity with remote administration tools such as Dameware, Remote Desktop, WebEx | Required | 5 | Years |
A+, Network+, MCSA, CCNA or certification in a closely related field | Highly desired | 2 | Years |
Excellent written and verbal communication skills | Highly desired | 2 | Years |
Recruiter Details:
Recruiter Name: Venkat
Contact Number: 832-219-3883
About GSK Solutions Inc:
GSK Solutions Inc is a leading information technology (IT) Services Company that specializes in providing complete consulting solutions and staff augmentation to its clients. We provide on-time, on-budget, and quality service to our clients and consistently meet their expectations. We are known for our superior execution on a sustained basis.
GSK has been in the business of providing both commercial and custom product development services, including, Information Security, Software Development, Consulting and IT Audit. GSK implements highly critical and time-sensitive projects for their Fortune 500 clients located across the country.
GSK Solutions