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| For further information please contact our Talent Specialist: Nirmala | 224-507-1276 |
Title: Print-Room Associate Level 3
Location: Atlanta, GA
Duration: 12 Months
Pay Rate: Eighteen Dollars Fifty Cents per hour on W2
Description:
Specific job functions include the following:
1. Person will place bulk supply orders
2. Person will redeploy excess toner on site. They will organize central supply locations and redeploy any excess toner not needed to either other accounts or back to Client
3. Person will be responsible to visit machines as needed to check status and help triage any issues.
4. Person will escalate service issues they cannot solve to client technical services
5. Required to report daily all issues with machines through client service reporting and respond to specific requests for supplies and or service on a daily basis
6. Required to travel to other buildings on airport campus including Sky Club and other locations to support triage and supply replenishment/delivery
7. Will work in print center to support print center staff from time to time
8. Position requires driving own vehicle and ability to pass background MVR check
9. Move, Add, Change, Delete (MACD) process to be used as needed for any machine changes
10. client will supply Client laptop and Client mobile device
11. Person will assist Service Delivery Manager as needed to include triage/troubleshooting, inventory management, direct customer contact and service, meter read validation and any other items needed.
12. Must clear Delta badging procedures, annual & security classes online & in person
13. Must be able to pass an MVR as this job requires driving.
ESSENTIAL FUNCTIONS:
- Operate digital and color equipment
- Possesses skills and competencies to deliver contracted customer requirements
- Tasks and activities are defined and routine
- Ability to lift and move up to 50 pounds
- Point of contact to receive, review and electronically log customer jobs
- Operate standard finishing equipment (e.g. paper cutters, inserters, laminating, and hole punchers)
- Operate office/production equipment (printer, copier, fax, scan)
- Apply asset tags to office equipment and update database
- Track and coordinate the move, add or change of office equipment assets at customer accounts
- Clean and maintain office equipment when necessary
- Process and distribute incoming and outgoing faxes, log for billing purposes
- Process basic forms and update information using a PC Collect and submit meter reads
- Problem solve issues to complete production, delivery, and output requirements
- Perform quality inspection before, during and after output of each production run
- Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided
- Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
- Operate high volume printers and copiers
- Estimate, schedule and track incoming production jobs
- Optimize document design for quality and reproduction
- Track and store jobs as customer requires for reuse at a future date, including file back-up
- Inspect files for problem areas, including fonts, image resolution and image registration
- Index electronic materials to media such as CDROM , disk or tape, for reproduction and distribution
- Integrate variable data files into printed format using templates provided
- Operate high volume folding and inserting mail equipment
- File/document conversion (utilizing standard software)
- Perform operator maintenance on equipment
- Maintain reporting logs and information for billing
- Track and store jobs as customer requires for reuse at a future date, including file back-up
- Perform minimal training to customer end-users on equipment
- Engage services from Client and/or non-Client third party vendors to support purchase of customer supplies and services as required
- May develop work processes or templates
SKILLS:
- Able to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.)
- Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet
-- Create spreadsheets -- Use standard formulas
-- Sort -- Filter, and create graphs
-- Import/export information
-- Embed files into applications
-- Move data between Word and Excel
- Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
- Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
- Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer
- Able to demonstrate basic math skills (division, multiplication, percentages)
- Able to demonstrate business maturity and professionalism
- Able to demonstrate ability to coach and mentor co-workers
EXPERIENCE:
Experience in a Customer Service environment (minimum 1 year)
EDUCATION: - Minimum: High School Diploma or equivalent- Required: Post high school technology training or experience
EDUCATION VERIFICATION: Yes
About us:
DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
DivIHN Integration Inc
