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Service Advisor Riverside Ford Tulsa OK
Location:
US-OK-Tulsa
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Snell Motor Companies is comprised of Jaguar Land Rover Austin, Jaguar Land Rover Dallas, Jaguar Land Rover Frisco, Riverside Ford of Tulsa and Snell Collision. Family owned and operated; the Snell family began serving the Dallas community in 1973.

The Service Advisor creates an exceptional customer experience while creating customer loyalty. The Service Advisor acts as a liaison between the customer and the service technician. As the Service Advisor your role will include but not be limited to the following:

  • Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
  • Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
  • Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
  • Maintains automotive records by recording problems and corrective actions planned.
  • Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Requirements

  • Ability to establish and maintain good relationships with customers and co-workers.
  • Ability to answer customers technical questions regarding vehicle problems, warranties, services, and repairs.
  • Knowledge of automotive systems in general
  • Ability to review service orders and inspect the vehicle for necessary repairs
  • Knowledge of new models and product improvements, based on technical service bulletins, etc.
  • Knowledge of warranty guidelines and ability to relate them to warranty service repair orders.
  • Ability to communicate well with co-workers and co-workers throughout repair process.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid holidays & paid time off
  • Vision insurance
  • Earn vacation hours after 90 days
  • Aggressive Employee Referral Program

Snell Motor Company

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