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SUMMARY

The Customer Account Manager (CAM) has the primary responsibility for managing the relationship with our customers. This position is involved in developing new proposals, production/manufacturing strategies and managing the critical activities with all our customers. The role requires the ability to work with internal Operations teams, flow down of customer requirements accurately, and the Voice of the Customer is communicated to drive the internal organizations behavior. The position is the key to maintaining our customer relationships and creating an exceptional Customer Experience.

DETAILS

• Acts as a primary point of contact for existing and potential customers
• Provide timely response to customer inquiries
• Provide price quotes for repair or manufacturing to existing and potential customers
• Process quote approvals, status updates
• Perform an initial contract review of all purchase/repair orders to ensure a flow-down of requirements, proper scheduling
• Ensure RFP and Contract compliance
• Formulate and manage scheduled due dates to meet customer expectations
• Maintain status and track progress of customer items in the production and repair processes
• Provide continuous status reports to the customers and management as appropriate
• Manage Customer Contracts, PO process, general account maintenance, and RMA process for returns
• Advocate for, expedite customers order to ensure delivery
• Coordinate activities with other internal departments such as production, planning, scheduling, and shipping/ receiving to ensure that the customers expectations are met
• Investigate and resolve problems as they arise during production and repair activity

• Manage the on-time delivery of customers assets
• Manage contract requirements flow-down, ensuring that contract requirements are known and communicated to the appropriate functional groups
• Monitors contract performance to ensure compliance
• Coordinates with the Planning and Forecasting team to understand specific customer or market segment requirements
• Forecast sales revenues and determine anticipated demand
• Serve as a customer advocate and mediate customer disputes
• Communicate current and future customer needs and expectations

• Manage customer portal, and the scheduling requirements of goods delivery

Establishes and maintains strong relationships at all levels within the customer organization.

Requirements

• Bachelors Degree (or equivalent) in Business Management/Administration or relevant field of study MBA preferred.
• Minimum of 4 years customer service/account management experience in a manufacturing industry is required
• 5 years experience in business management, program management, sales & marketing or strategic partnering in an Aerospace environment.
• Proven ability to work in a collaborative environment
• Effective written and verbal communications using electronic media and direct or phone contact with external and internal customers
• PC skills, Microsoft office: proficient Excel, Word, E-mail Outlook, Adobe, and preferably Pentagon and SalesForce software
• Good mobility (job requires movement between departments, including production floor)
• Detail oriented
• Analytical skills and disciplines in support of business planning, strategy development/deployment, relationship management and conflict resolution, with the ability to translate data into insights

Benefits

TAT Technologies Group is dedicated to providing an inclusive, fun, and unique workplace. We believe in acknowledging and appreciating the value of our team members. One way we value our team is by providing a comprehensive and expansive benefits offering to include Major Medical, Dental, Vision, Life, 401K with company matching, STD, LTD, accidental coverages, EAP, and more. Insurance carriers vary based on location.