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We are more than just a jewellery brand, we are a movement on a mission to revolutionise the jewellery experience.

About us

We are a UK based brand with a strong vision to make contemporary designed jewellery accessible to everyone. With 15 stores already in the UK, weve brought our famous ear stacks and beautiful stores to New York. After a very successful pop up in 2019 in Soho, we thought it was about time for A&M to make a permanent return to New York. Our mission is to empower people to celebrate each other, express and honour individuality and diversity and, of course, sparkle.

Our Values

We want to get to know the real you. Alignment to our company values is the most important characteristic we look for in all new joiners. They are the behaviours that we cherish above and beyond anything else in our teams. Our 3 core values are: Grow Together, Celebrate Each other and Break all Boundaries.

About this role:

This is an opportunity to join our incredible team of Piercers in our first global Astrid & Miyu store in New York. Piercing is one of our many experiences we offer in our stores, along with jewellery welding and tattooing. A popular and fun event, youll be helping our customers achieve the ear stack of their dreams. Reporting into the Store Manager, you will be an integral part of the retail team.

What youll be doing:

Customer Service

• Deliver an outstanding service and create a memorable customer journey
• Handle all customer queries effectively and efficiently, always providing guidance and reassurance
• Establish a personal connection with new and existing customers in order to build a loyal customer base
• Assisting on the job floor with customers when you have no appointments

Health & Safety

• Responsible for handling and managing waste appropriately, including separating and changing sharps bins.
• Completing consent forms with customers, answering any questions and making appropriate recommendations
• Actioning Due Diligence checklists
• Ensure consistency with company procedures and communicating this to customers in a friendly, clear manner

Studio Maintenance

• Maintain a clean, tidy studio at all times, including a deep clean once a week
• Ensure sufficient relevant stock availability
• Complete count of disposable piercing tools and send to Merchandising to ensure sufficient stock of all tools

Product

• Ensure best practice when organising jewellery stock, considering last sterilisation date, type, metal and colour
• Ensure faulty jewellery is processed according to store guidelines
• Keep up to date with products knowledge relating to all Astrid & Miyu products

Requirements

• 1.5+ years experience in a piercing studio environment
• Passionate about the Astrid & Miyu brand
• A collaborative team player
• Exceptionally organised, possessing a key attention to detail
• Commercially aware and able to contribute ideas to enhance the business
• Responsible and punctual
• Flexible and adaptable to the evolving needs of the industry, able to work weekends
• Caring and supportive

Benefits

• $30/hr
• Product allowance
• Allowance towards healthcare if full-time
• 20 days holiday incl bank holidays + 1 day per year of service
• Unlimited tips
• Commission

We have lots of wonderful perks but we really believe the best part about working for us is being surrounded by amazing people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.


At Astrid & Miyu, we are proud to be an equal opportunities employer, dedicated to celebrating diversity and forming an inclusive culture that values uniqueness and growing together as one. We recognise the importance that diversity brings to our business, stores and office environment. We actively encourage your application as we value the real you and are excited to see what you can bring to the A&M team.