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We are looking for a Shuttle Driver Lead to join our growing team in Normal, IL!

This role requires the ability to work evenings and weekends.

Reporting to the General Manager, the Shuttle Driver Lead is responsible for dispatching drivers at our Normal, IL bus yard. In this role you will be dispatching vehicles initially or throughout the day as needed. The Driver Lead will assist with vehicle safety checks and ensure a smooth timely pull-out for each location and monitor shuttle operations during peak arrival and departure times. The Shuttle Driver Lead may also be required to fill in for a driver on an emergency basis. You will be responsible for ensuring all vehicles are fueled, ready for dispatch and secured at the off-site parking location before or at the end of the shift.

The Shuttle Driver Lead will assist in managing the driver safety and training programs including design, implementation and tracking systems. The lead will also respond to and address staff and citizen complaints. The ideal candidate must lead by example and hold safety as a core value.

ABOUT TRANSWEST:

We move people. We help them get to work, school, or play. From A to B, and everything in between. By shuttle, bus, charter or valet, we find creative ways to move people, business, and communities forward.

We are TransWest. We partner with some of the world's leading companies to create personalized transportation systems and hospitality experiences. We go above and beyond to remove stress in all interactions and make things a little easier for all we serve.

ESSENTIAL FUNCTIONS:

• Provide front line supervision to drivers, program support staff, and additional staff assigned to the Shuttle Transportation Program, representing supervisory responsibility for 20+ employees. Authorize and coordinate Special Service requests for vehicles and other transportation services.

• Ensure efficient pull-out of all shuttle routes at the beginning of each shift so that all shuttle service starts on time and can maintain efficient and safe service; assign available vehicles to each route, ensure that all external signage is current and drivers have necessary supplies and documentation paperwork. Ensure all paperwork associated with the operation is accurate, complete and turned-in daily. Work with the Operations Manager pertaining to fleet management and movement of assets.
• Oversee fleet of 20+ shuttle vehicles as well as support vehicles. Manage movement of 15+ shuttles which are in active service throughout the day, depending on peak demand times. With Operations Manager, review fleet condition daily and assist in scheduling vehicles for repairs as determined by the Operations Manager; ensure that the fleet is clean, working with the drivers to schedule and perform cleaning activities. Oversee ordering and procurement of equipment/supplies, ensuring that staff and daily operations have all equipment and supplies needed; ensure that Shuttles are stocked with required supplies, schedules, and other informational pieces at all times.
• Work with the Operations Manager to cover scheduled and unscheduled absences in the event a driver does not check in on time. Fill in as a substitute until another driver is available or modify service with other existing resources until a substitute driver is available.
• Assist training in conducting road tests for new hires and administer our new driver training program for all required drivers. Assist with training new drivers and all staff when new procedures or changes are implemented on an as needed basis. Provide feedback to the Operations Manager concerning individual driver performance for their follow-up; provide input to the Operations Manager pertaining to progressive discipline for drivers not performing.
• Assist with data gathering or updating shuttle operations records as needed. Provide the Operations Manager with written documentation of deviations from regularly scheduled work in order to ensure accurate processing of payroll.
• Conduct on-the-road observations at various locations in the system, monitoring on-time performance, shuttle operations, customer service, safe driving principles and document/follow-up with any areas of concern.
• Assist in the investigation of workplace crashes/injuries and ensure adherence to safety standards and safe workplace practices. Actively improve, promote and monitor safety. Arrange and document safety training with initial safety orientation, road tests, DOT vehicle safety checks etc. Ensure additional and required safety training is current and complete. Plan, coordinate and implement new training as required.
• Assume management duties acting in the absence of the Operations Manager for all shuttle operations. Serve as on-call contact for all Shuttle program drivers during hours of program operation as needed. Perform other duties as assigned including oversight of weekend work and special events as required.

KEY POSITION COMPETENCIES:

• Must be a reliable team member supported by a strong attendance record.
• Able to work as a team member and a team leader.
• Experience leading and reviewing the work of others.
• Understanding of DOT/FMCSA regulatory compliance for commercial drivers.
• Ability to coach, mentor and train assigned staff.
• Able to provide effective training to staff.
• Able to drive large vehicles in congested areas.
• Excellent defensive driving skills.
• Effective critical thinking and problem-solving skills.
• Ability to work in a fast-paced and stressful environment.
• Excellent public speaking and presentation skills.
• Effective writing and documentation skills.
• Effective interpersonal communication skills.
• Ability to work in external environments, inclement weather and stand or walk for long periods of time.

Requirements

• Minimum of two (2) years of prior work experience in a Lead or Supervisory role.
• Minimum of two (2) years related driving experience, i.e. shuttle, routed, or point-to-point transportation using a vehicle with a 10,000 GVWR or greater.
• Excellent defensive driving skills supported by an acceptable Motor Vehicle Record (MVR).
• Understanding of daily dispatching principles including special event transportation.
• Current Drivers license with a minimum of a Class A or B Commercial Drivers license with Passenger and Airbrakes endorsements.
• Must have an active US DOT Medical Card or be able to obtain prior to start date
• Must have experience in using Microsoft Office Suite, including Outlook, Word, Excel and Power Point

Benefits

• Shuttle Driver Lead pay rate: $24.75 to $26
• $3,000 sign on bonus for CDL with Passenger and Airbrake Endorsement new hires
• Annual raises
• Holiday pay
• Uniforms provided
• Paid Time Off starts accruing on your first day, with increasing amounts based on your years of service
• Opportunities for advancement - We pride ourselves on our supervisors being former drivers.
• Newer, safe, clean and well-maintained vehicles, shuttles, vans, and buses
• Medical, Dental & Vision opportunity
• 401k with matching
• Paid DOT medical card & physicals
• Great company culture and team environment!

Our Commitment to Diversity, Equity, Inclusion, and Belonging: At TransWest, we pride ourselves on building a diverse workforce and collaborative spaces where people of different lived experiences, backgrounds, abilities, and identities can thrive. Everyone on the team at TransWest emphasizes and practices our core values every day that are based on continued growth, reliability, safety, caring for our work, clients, and each other. Our commitment to diversity, equity, and inclusion is an evolving area where we will continue to listen and learn from our team members, business partners, community partners, and thought leaders to optimize our impact.

To learn more about driving at TransWest, visit (link removed)