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Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the worlds largest online therapy service providing affordable and convenient therapy in 210 countries and over 60 languages across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And were not stopping there as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As an IT Operations Manager at BetterHelp, youll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We seriously invest in our teams well-being and professional development, because we know that business and individual growth go hand-in-hand.

At BetterHelp, youll carve your own path, make an immediate impact, and be challenged every day with a supportive community behind you the whole way.

What are we looking for?

As our IT Operations Manager, you will manage our technology systems and lead our HelpDesk and IT function, making sure that our employees' technical problems are resolved quickly with a service minded approach. We are looking for someone who can take our IT function to the next level.

What will you do?

• Partner with Operations / HR team to lead the onboarding process and deploy applications for new hires
• Assess department and business needs related to hardware / software and make recommendations on how to improve efficiency
• Manage office electronics including displays, peripherals, and video conferencing equipment
• Own the help desk ticketing system
• Monitor the corporate network
• Find creative solutions to automate processes
• Partner with Security team on compliance needs including audit support

What will you NOT do?

• You will NOT worry about funding. We have startup DNA, but we're fully backed and funded by our parent company, Teladoc Health.
• You will NOT be confined to your "job". We believe in nurturing employees interests and passions even if some of them lie outside of your core responsibilities.
• You will NOT be bogged down by office politics, egos, or bad attitudes. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get burned out. We work hard, but we also believe in maintaining sustainable work/life balance. Seriously.
• You will NOT have to wonder why youre doing the work youre doing. Our day-to-day operations translate into people getting the help they need.

Requirements

• High sense of urgency related to all deliverables
• Excellent organization and follow up skills
• Strong understanding of macOS, knowledge of MDM a plus
• Experience with IT performance management, network administration and system security
• Comfortable with configuration and administration of SaaS applications including JIRA/Atlassian, Okta, G-Suite, and more
• Experience administering Zoom and Zoom Rooms hardware
• Strong verbal and written communication skills
• Excellent judgment and decision making with an emphasis on security and privacy
• Strong ability to think on your feet, come up with innovative solutions, and solve problems that may be completely unique

Benefits

• Competitive salary & equity compensation
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• Unrivaled perks program (including free therapy, UberEats, and more)
• Remote work with regular in-person bonding experiences sponsored by the company
• Office in the heart of downtown Mountain View, a three-minute walk from Caltrain
• Commuter benefits, FSA accounts, and Employee Stock Purchase Programs
• The chance to build something that changes lives and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers

The base salary range for this position is $120,000 - $145,000. In addition to the base salary, this position is eligible for a performance bonus, RSUs, and the extensive benefits listed here (subject to eligibility requirements): Teladoc Health Benefits 2023(link removed) Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable to all full-time positions.

At BetterHelp we thrive on difference and individuality, and as part of the Teladoc Health family, we are proud to be an Equal Opportunity Employer. We never have and never will discriminate against any job candidate or employee due to age, race, ethnicity, religion, sex, color, national origin, gender, gender identity, sexual orientation, medical condition, marital status, parental status, disability, or Veteran status.