As a Patient Scheduling Coordinator, you will help our patients gain access to life-enhancing medical care! Quickly, accurately, and efficiently handle, register, and schedule calls in target-based environment.

If you are a self-starter and eager to begin a career with a growing yet stable organization, apply online today!

No medical experience? No worries! We offer comprehensive training that will allow you to feel comfortable with thoroughly helping patients.

This is a full-time position that works ONSITE in our Corporate Headquarters located in Northbrook, Illinois. Remote work is not an option.

Must be Bilingual in English and Polish with shift differentials.

Responsibilities

• Receive inbound retention calls from current customers in a multi-line call center environment
• Accommodate scheduling needs of existing patients including future appointments
• Make outgoing confirmation and follow up calls
• Make outbound calls to patients to re-establish patient care
• Educate customers on membership features, offerings, billing and charges to retain customer
• Act with urgency to meet and resolve customers needs and problems
• Demonstrate knowledge of services
• Ensure customer issue follow-up is completed on time and accurately

• Builds rapport and constructive and effective relationships.
• Expediently handle all problems, issues, and challenges with professionalism
• Additional duties as required

Requirements

• Excellent customer service and interpersonal skills
• 1+ year(s) experience in call center customer service, customer retention, multi-line phone administration
• Prior experience is a Sales, Telemarking and or Soft Sales Environment highly desired.
• Excellent communication skills, both written and verbal
• Strong organizational, reporting, data entry, time management, and follow-up skills required.
• Proficient in Word, Excel, and Call Center systems
• Ability to connect with people, empathize with them and offer viable solutions to their concerns.
• Ability to use decision trees and script flows required.
• Ability to multi-task and meet critical deadlines.
• Experience and ability to manage through rapid and dramatic changes.
• Flexibility in shifts/hours
• Regular, consistent and punctual attendance
• Experience in medical industry is highly preferred.

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO