Administrative Client Relations
US-MI-Oakland County
$60K - $70K / Year
Minimum Education:
Job Type:
Full Time
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Support the producer in the delivery of needs-specific financial solutions to target market clients. Must have Life, Accident and Health license for the State of Michigan. Will be an active communication link responsible for reinforcing the client/producer relationship; accountable to be responsive to client and producer needs.

This individual must demonstrate a high level of initiative and ability to work interdependently with the producer and other team members. Must take the initiative to expedite requests for service in a timely manner, possess the initiative to make sound decisions in scheduling appointments and other situations requiring rapid/informed resolutions. Will review confidential financial and personal data provided by client.

Producer Support
 Telephoning existing clients for appointments and reviews
Handle unsolicited calls from prospects to schedule appointments
Client correspondence
Provide producer support on cases
Prepare and understand sales illustrations
Manage producerís strategic planning
Coordinate marketing campaigns

Basic Case Preparation Support
Client Interviewing:
- prepare for initial client interview by gathering materials needed
- assist producer in gathering information needed (ie: background and financial info)
- document client meetings and calls

Case Analysis (under producer supervision):
- contact client or client advisor to verify info needed for underwriting
- work with producer to review and analyze proposals
- run illustrations
- prepare client presentation package
- contact client to confirm schedule, gather any additional information needed and
maintain contact with the client

- prepare forms for producer/client signatures
- review and update client information as needed for client review meetings
- attend and participate in client meetings as needed
- manage and resolve client service problems
- initiate calls to set client review meetings and check for any changes in client status
- maintain files and records

review work processes for potential quality improvements and efficiencies,
implement them when appropriate
plan and prioritize own work schedule
use activity to-do lists, calendars, software and other work/time management

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Excellent written and communication skills
High degree of flexibility to deal with a variety of situations
Ability to handle multiple tasks at the same time
Working knowledge of financial services industry
Attention to detail
Strong technology skills
Client service skills

High School or equivalent
College degree in business or finance preferred
2-4 years business experience needed in the financial services industry
College degree and related skills may be substituted for related work experience
Experience working in a client service environment

Fully licensed for life, accident and health in the state of Michigan

Fully paid benefits and bonuses

Email an attached Word formatted resume to Diane York, CPC to and/or

Diane York, CPC
Day Personnel
Ryan and 23 Mile Road
Shelby Township, MI, MI 48316
Phone: 1 248 649 6797

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3001 West Big Beaver * Suite 119 * Troy, MI 48084
Phone: (248) 649-6797   Fax (248) 649-2496 

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