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Customer Support Representative
Location:
US-WI-Sturtevant - 53177
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Provide excellent customer service and assistance for Andis customers from all three divisions: Barber & Beauty, Animal and Consumer. Be able to demonstrate strong verbal and written skills and an understanding of the connection between compassionate customer service responses and the company’s success.

Responsibilities
• Resolve problems for customers by clarifying the problem, selecting and
explaining the best solution and following up to ensure customer
satisfaction.
• Respond to customer contacts that come in through various channels. Channels
may include but are not limited to: phones, emails, website, chat, social
media.
• Process new and replacement orders for customers in ERP system.
• Process customer returns and refunds.
• Create and provide UPS labels for customers.
• Collect payment and process Repair Orders for customers.
• Use of proper and professional phone and written etiquette.
• Provide back-up assistance for Receptionist.
• Create and update work instructions for departmental processes.
• Develop and maintain an expert level knowledge of Andis’ full product
assortment.
• Shows initiative to improve processes, procedures and other departmental
needs.
• Compassionate understanding and empathy of customer needs.

Qualifications
• A minimum a High School Diploma is required with at least six months of
Customer Service experience. An Associate or Bachelor’s Degree is preferred.
• Proficient use of Microsoft Office (Word, Excel, Outlook) is required.
• Previous use of Microsoft CRM a plus.
• Excellent written and verbal communication skills. Bilingual in Spanish is
strongly preferred.

Kim Brooks
Andis Company
1800 Renaissance Blvd
Sturtevant, WI 53177
Fax: 262-884-2653
Phone: 262-884-2600

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Timestamp: Thu, 28 Mar 2024 16:53:17 -0500


 
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