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Entry Level Technical Support (Bilingual Spanish)
Location:
US-CA-City of Industry
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Summary of Position:

We are seeking a talented individual to join our Technical Support team. The ideal candidate is well organized, dynamic, customer-focus, proactive and is strong in team-player, multi-tasking and problem- solving skills.

Key Responsibilities:

Maintain an in-depth knowledge of our complete line of products and services.
Embrace and learn the CCTV and lighting control technologies and their applications.
Provide product demo and technical training to the sales team and customers.
Provide prompt and effective customer service and technical support.
Service customers in an effective and efficient manner; Partner with internal teams in a proactively.
Other duties as assigned.

Job Requirements:

Education/Experience:

A bachelors degree in Computer Science, Physics, IT / Network, Engineering or related technical field, or equivalent industry experience is preferred.
Fresh graduates welcome!

Skills:

Bilingual Spanish required
Ability to communicate clearly, concisely and professionally in written responses to emails and oral responses to calls
Ability to maintain confidential business information
Ability to respond to customers in a timely and effective manner
Computer proficiency including Microsoft Office (Word, Excel, Powerpoint, Sharepoint, Outlook)
Ability to work independently with minimum supervision
Ability to work under pressure
Strong troubleshooting, problem-solving and team player mindset is a plus
Proactive and enthusiastic to excel

Special Physical and/or Mental Requirements:

Domestic and/or International Travel may be required (up to 25%)
Willing and able to work additional hours when needed
Bend, lift, open and move product and related office items varying in weight from 1 to 30lbs, depending on need

LTS Careers
LT Security Inc.
17333 Freedom Way
City of Industry, CA 91748
Phone: 6264352838

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