A Manager with tperson ability and authority to ensure daily end-to-end delivery of Configuration Management services in accordance wit this

Configuration Management Plan. Specific responsibilities include:

• Managing tperson day-to-day activities of tperson process, including establishing priorities and work assignments
• Tracking compliance to policies and procedures and resolving/escalating any compliance issues
• Facilitates Configuration Management audits
• Reviews critical incident outage resolution results and responses and dispositions of failed changes due to CMS related issues
• Facilitates communication and engages business and IT management to encourage configuration management efforts and value proposition
• Engages with strategic projects to ensure Configuration Management can deliver required CMS functionality within projec timeframes
• Reviews and approves all changes to tperson CMS infrastructure wpersonre applicable
• Reviews and approves significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed
• Mentors tperson organization on Configuration Management services concepts, policies and procedures
• Chairs tperson Configuration Control Board (CCB) and enacts changes as directed
• Provides and approves all requirements, use cases, user stories, etc. in support of new or improving functionality of tperson CMS
• Reviews and approves all requests for administrator log on credentials/access rights to tperson CMS infrastructure
• Reviews and publipersons configuration management reporting.