Phone/Skype Hire.

Note - Candidates from all over the world may apply if they can work on EST

Location: REMOTE

Duration: 12+ months

This person is to provide hands-on development support and knowledge transfer for these projects, as needed by the PTC.

Responsibilities

• Hands on development, configuring, deployment and support of MS Dynamics CE, Power Apps, Power Portal, and LogicApps for integration with F&O and other third parties using APIs and Dynamics Connectors.
• To work as a PTC CE Developer Subject Matter Expert - working closely with the UBOS team, for any Knowledge Transfer (KT) needed related with CBOS and UBOS, receive KT for UBOS itself, assist in code reviews, validate that best practices are being used for UBOS development, etc.
• Leads and/or participates on project teams for system work efforts to enterprise systems. Gathers information from user departments to determine how to best support the needs of end users.
• Configures and maintains enterprise systems and software to support end users and Commission business processes. Identifies and corrects configuration issues to restore solutions and ensure proper operation.
• Develops and maintains Business Process Procedures (BPPs) and other documentation.
• Utilizes various software and/or technology tools to perform job duties.
• Performs other related duties as assigned.

Experience Desired

• Experience building Customer Service oriented Dynamics CE applications used by high volume contact centers
• Experience in mapping and documenting customer journeys.
• Experience with Computer Telephony Integration (CTI)
• Experience with creating dashboards and system views to make it easy for the Customer Service Representatives to navigate through the system.
• Experience in designing and configuring user friendly screens for the agents and for the customers to use
• Experience with real time integration between CE and F&O via LogicApps
• Experience in processing real time payments and refunds by integrating with multiple payment gateways
• Experience in integrating card present terminals with Dynamics CE for payments and refunds
• Experience with accepting and processing mobile and digital payments
• Experience in Account Management, and Case Management in a real time Omnichannel environment
• Experience in setting up and maximizing customer self-service using ChatBOTs available in the Azure platform for online customers
• Experience in leveraging the Azure BOT framework to automate business processes
• Experience with importing and exporting data to, and from, CE
• Experience with setting up Power Automate and MS Flows
• Strong understanding of PCI, NACHA, and customer privacy guidelines
• Experience in using Knowledge Base and smart assist functionalities available in Dynamics

Minimum Experience

• 6 years of enterprise system experience in configuring enterprise software, providing technical assistance, conducting system testing, and developing end user procedures preferable with all or most of this experience with MS Dynamics CE. Equivalent combination of education and/or experience may be accepted.

• Certifications / Education
• Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted.
• Engagement Requirements
• The Candidate may be located outside the Continental United States with prior location approval.
• The Candidate must work, and be available, during the normal PTC Business hours, excluding PTC holidays

Skills Needed

Experience building Customer Service oriented Dynamics CE applications used by high volume contact centers Highly desired

Experience in mapping and documenting customer journeys. Highly desired

Experience with Computer Telephony Integration (CTI) Highly desired

Experience with creating dashboards and system views to make it easy for the Customer Service Representatives to navigate through the system. Highly desired

Experience in designing and configuring user friendly screens for the agents and for the customers to use Highly desired

Experience with real time integration between CE and F&O via LogicApps Highly desired

Experience in processing real time payments and refunds by integrating with multiple payment gateways Highly desired

Experience in integrating card present terminals with Dynamics CE for payments and refunds Highly desired

Experience with setting up Power Automate and MS Flows Highly desired

Experience in Account Management, and Case Management in a real time Omnichannel environment Highly desired

Experience in setting up and maximizing customer self-service using ChatBOTs available in the Azure platform for online customers Highly desired

Experience in leveraging the Azure BOT framework to automate business processes Highly desired

Experience with importing and exporting data to, and from, CE Highly desired

Strong understanding of PCI, NACHA, and customer privacy guidelines Highly desired

Experience in using Knowledge Base and smart assist functionalities available in Dynamics Highly desired

Configure enterprise software, provide technical assistance, conduct system testing, and develop end user procedures with MS Dynamics CE Required 6 Years

Bachelor's degree in business management or information systems. Equivalent combination of education and/or experience may be accepted. Required