Job Description: 3+ years of Experience in Cognos TM1 administration. Provide troubleshooting and diagnostic support at L2 / L3 level for these technologies Incident, problem and service outage management Simple and standard service request fulfillment/Project provisioning Gathering requirements from project teams covering areas such as capacity, users, data Connections/sources, tools/capabilities Environment set-up Install, configure and maintain base software Patch & Release Management Security Management Code migrations Provide 24x7 production system support Document and maintain work-instructions Complete audit required tasks Initiate, submit and implement change requests Log technical support tickets with vendor helpdesk? Backup, data recovery and service restoration management Implement and maintain monitoring capabilities Collaborate with L3 on patch and bug fix deployment Identify and raise system capacity related issues (storage, licenses, performance threshold) Performance, capacity & utilization monitoring Optimization and Performance tuning