Customer Rep Fire Svc needs 5 years service industry experience managing service operations and/or service scheduling.
Customer Rep Fire Svc requires:
Service industry
Customer service
Scheduling
Dispatch
Handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence
Experience and/or basic project accounting or costing principles is desired.
Customer Rep Fire Svc duties:
Receives customer requests for unscheduled or scheduled service.
Determines customer needs and matches appropriate Technician or Team Lead to the need.
Communicates the action plan and services to be provided directly to the customer.
Ensures work has been performed to the customers expectations and performs follow-up with the customer, as needed.
Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
Upon completion, reconciles all service requests daily.