Looking for a fun, fast-paced place to work? Enjoy working in the hospitality industry? Anna's House has an opportunity for you! We are looking for Food Runners/Expeditors to help keep a smooth and efficient workflow between the kitchen and the dining area. Food Runner/Expeditor responsibilities include but are not limited to delivering food from the kitchen to the guest in the restaurant, ensuring that each guest receives the correct order, refilling guests' drinks as requested, and answering any questions they may have. The Food Runner/Expeditor helps provide an unforgettable dining experience for Anna's House guests.

The Food Runner/Expeditor's overall job is to work closely with the kitchen and front of house staff to ensure food accuracy and quality before the guest receives their order.

Responsibilities

• Ensure the efficient flow of orders from the wait staff to the kitchen
• Ensure orders are being prepared with the correct priority and alert management to quality issues or long wait times
• Assist in the final plate presentation (e.g. adding condiments and/or toppings)
• Check dishes before delivery for accuracy, presentation, and temperature
• Deliver orders quickly to customers to maintain fast service
• Communicate important information to the kitchen and the wait staff (e.g. when a customer has a particular request)
• Keep Runner/Expo area clean and well stocked
• Eliminate obstacles in service, food preparation lines, or dishwashing
• Inspect the premises according to quality and sanitation standards, and assist in cleaning
• Handle complaints from customers to preserve the restaurants reputation of providing excellent customer service
• Support other tasks as needed (e.g. telephone orders, organizing and bagging to-go orders)
• Perform duties of host, busser, and takeout/deli server as directed by leadership

Requirements

Education

• High school diploma required
• Higher degree in hospitality or relevant field preferred

• Food handling certification may be required according to legal regulations

Experience

• Proven experience as a Food Runner/Expeditor or other restaurant position preferred

Skills

• Outstanding coordination and multi-tasking abilities
• Ability to lead and direct people through excellent communication and negotiation skills
• Provide a customer-oriented approach
• Ability to remain calm under stressful situations
• Understanding of health and safety rules in a restaurant

Work Environment

• Ability to walk and stand for prolonged periods
• Maintain the dexterity needed to use kitchen equipment or utensils
• Must be able to lift, carry, and place up to 40 pounds at a time
• Ability to bend and stoop frequently

Benefits

• $14 - $16 per hour with included tip share
• Flexible schedule
• Excellent working hours
• No night shifts
• Full-time positions eligible for health, dental, vision, life insurance, and College Tuition Discounts
• Future growth opportunities